Senior System Engineer

The Senior System Engineer collaborates closely with clients, project managers, and internal teams to ensure flawless execution, technical excellence, and superior client satisfaction. This individual combines technical depth with strong communication skills to lead successful deployments, resolve complex issues, and continuously improve client environments. The role offers significant opportunities for professional growth within a high-performance, client-centric organization.

Accountabilities:

• Plan, implement, and support a variety of client projects.
• Collaborate with clients and third-party vendors to coordinate application upgrades, integrations, and transitions.
• Create and maintain thorough, standardized documentation of client environments.
• Ensure projects are executed efficiently, on schedule, and aligned with NetCovs quality standards.
• Serve as the primary technical lead during integrations, onboarding, and offboarding engagements, ensuring delivery and technical expertise throughout the process.
• Partner with the Project Manager to manage expectations, provide timely updates, and resolve challenges with professionalism and empathy.
• Deliver exceptional technical outcomes and ensure high levels of client satisfaction through every engagement.
• Serve as an escalation point for challenging technical issues that present themselves to System Specialists/Engineers or other non-engineering resources during customer projects.
• Attend meetings with other technical company resources to solve immediate emergencies, threats, or outages.
• Collaborate with team members to ensure projects are handled appropriately.
• Participate in cross-department meetings to provide high-level technical solutions.
• Other duties as assigned

Knowledge, Skills, and Abilities Required:

• Experience: 5–8 years of hands-on experience in systems and network engineering, preferably within an MSP or multi-client environment.
• Proven ability to lead small technical teams, drive task execution, and maintain direct client engagement to ensure successful project delivery.
• Technical Expertise: Advanced understanding of networking, virtualization, and cloud technologies (Microsoft 365, Azure, AWS).
• Systems Administration: Advanced knowledge in managing Windows and/or Linux servers, Active Directory, and related infrastructure.
• Networking: Proficient in the configuration and troubleshoot routers, switches, firewalls, and wireless technologies (Fortinet, Meraki, etc.).
• Problem-Solving: Excellent analytical and troubleshooting skills with a calm, structured approach under pressure.
• Documentation: Ability to produce accurate, detailed technical documentation for both client and internal use.
• One relevant advanced certification with one relevant mid-level certification, or completion of a certification within 90 days of hire; an advanced IT or Computer Science degree may substitute this requirement.