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Job Description
- As a Key Account Manager at NITCO, you will be responsible for managing the most strategic customer accounts in the tiles, marble, and mosaic segments. Your role will involve building long-term partnerships, identifying and converting new project opportunities, and ensuring account-level profitability, collections, and delivery excellence.
- Strategic Account Identification & Segmentation:
- Identify, develop, and nurture key accounts in real estate, hospitality, commercial, and institutional sectors aligned with NITCO's premium positioning.
- Prioritize accounts based on volume potential, design relevance, margin contribution, and strategic value.
- Conduct tiered account segmentation for differentiated engagement and resource allocation.
- Continuously scan the market for new high-potential accounts and projects for deeper penetration.
- Relationship Management & Stakeholder Engagement:
- Establish and manage relationships with key decision-makers such as promoters, architects, interior designers, purchase heads, project consultants, and contractors.
- Act as the face of NITCO to key accounts, promoting design collections, innovations, and technical strengths.
- Drive regular interactions, presentations, and co-creation discussions to ensure alignment with project aesthetics and budgets.
- Conduct joint business reviews with top accounts to align goals and track satisfaction.
- Sales Growth and Share of Wallet:
- Drive cross-category sales across NITCO's product lines including tiles, natural and engineered marble, and mosaics.
- Increase share of wallet within existing accounts by identifying new sites, renovation cycles, and opportunity areas.
- Own and drive the project lifecycle from inquiry to delivery ensuring product approvals, samples, BOQ finalization, and order closure.
- Account Planning & Strategic Execution:
- Develop and execute customized key account plans outlining targets, timelines, decision workflows, and product focus.
- Leverage design and marketing resources to provide differentiated client experiences.
- Ensure on-time, in-full deliveries by liaising with supply chain and logistics, especially for time-sensitive project phases.
- Maintain updated pipelines, forecast accuracy, and conversion metrics in CRM.
- Collections and Financial Controls:
- Proactively manage credit risks, reconciliations, and overdue follow-ups to maintain account health.
- Track receivables and resolve outstanding issues in collaboration with the finance and commercial team.
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- Internal Collaboration and Execution Excellence:
- Work cross-functionally with design studio, plant dispatch teams, regional sales managers, and customer care to fulfill client commitments.
- Act as the internal voice of the customer to ensure alignment of project and product teams with expectations.
- Share market intelligence on competition, design trends, pricing shifts, and upcoming projects to inform strategy.
Qualifications:
- Graduate in Business/Marketing/Civil Engineering, MBA preferred.
- Minimum 7 years of experience in B2B/project sales or KAM.
- Strong connections with architects, developers, interior consultants, and procurement teams.
- Demonstrated success in project-based selling and long sales cycles.
- High levels of ownership, interpersonal skills, and stakeholder influence.
- Ability to travel and manage multiple project locations simultaneously.,
Skills
Account PlanningAccountsSalesCollectionsFinancial ControlsReconciliationsKey Account ManagerFinanceAccounts ManagerSales GrowthStrategic Account IdentificationInternal CollaborationFinancial ControlsAccount PlanningRelationship ManagementIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
ITC Limited is a diversified conglomerate in India, with a presence across multiple sectors including FMCG (Fast Moving Consumer Goods), hotels, paperboards & packaging, agri-business, and information technology. With a commitment to delivering quality products and sustainable business practices, ITC has earned a reputation for excellence and innovation. Through ITC Careers, individuals have the opportunity to join a dynamic and diverse workforce, contributing to the company's growth and impact across various industries. Whether in manufacturing, marketing, research & development, or corporate functions, ITC offers rewarding career paths for professionals to make a difference and drive positive change in communities. Join ITC Careers to be part of a company that is committed to creating enduring value for stakeholders and society.
Important dates & deadlines?
Application Deadline
02 Nov 25, 12:42 PM IST
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