IT System Administrator

Company Overview
JB Poindexter (India) Private Limited is asubsidiary of J.B. Poindexter & Co., Inc. a privately held diversified manufacturing company forecasting $2.5B in annual revenue and 8,500 team members in 2025. The eight operating subsidiaries, covering over 50 locations, are engaged in the production of commercial truck bodies, step-vans, utility trucks, funeral coaches, limousines, pickup truck bed enclosures, precision machining, and expandable foam plastic packaging. For more information, visit www.jbpoindexter.com for more details.
JB Poindexter (India) Private Limited is the captive shared services unit of the J.B. Poindexter & Co., Inc. The company, wholly owned by J. B. Poindexter & Co., Inc. & is headquartered in Houston, Texas, USA.
Position Summary
- System Administrator
We are seeking a proactive and user-focused System Administrator to provide end-user support, manage Windows-based environments, administer Active Directory and Microsoft 365, and ensure the smooth operation of IT infrastructure. The ideal candidate will possess strong troubleshooting skills, hands-on experience with desktop and server administration, and the ability to support users across hardware, software, networking, and collaboration technologies.
Key Responsibilities
End User & Desktop Support

• Provide support for desktops, laptops, peripherals, and end-user devices.
• Troubleshoot and resolve user issues related to Windows operating systems, Microsoft Office, Outlook, Microsoft Teams, VPN, and business applications.
• Install, configure, maintain, and troubleshoot Windows desktops and laptops.
  
• Support employee onboarding and offboarding by provisioning and decommissioning user accounts, devices, and access.
• Configure user profiles, printers, shared folders, network drives, and email accounts.
• Perform password resets, account unlocks, and user account administration through Active Directory.
• Diagnose hardware failures and coordinate warranty repairs with vendors.
• Provide technical support for mobile devices, including iPhones, Android devices, and iPads.
  

Windows Systems Administration

• Install, configure, and maintain Windows 11 operating systems and windows server workstations.
• Perform routine system health checks, preventive maintenance, and performance monitoring.
• Manage software deployment, updates, patches, and operating system upgrades.
• Monitor system performance, disk utilization, and endpoint availability.
• Manage Endpoint security, and compliance requirements.
  

Active Directory & Microsoft 365 Administration

• Create, modify, disable, and delete user accounts in Active Directory.
• Manage security groups, distribution lists, and user permissions.
• Reset passwords and unlock user accounts in accordance with IT security policies.
• Assign appropriate access rights based on business requirements and company policies.
• Support Group Policy (GPO) implementation and basic administration.
• Provide administration and support for Microsoft 365 services, including Exchange Online, Teams, OneDrive, and SharePoint.
  

Audio-Visual & Meeting Room Support including Install, configure, and maintain conference room technology like Cameras, Microphones, Speakers, TVs and display systems and Wireless presentation systems.
Service Management

• Manage, track, and resolve IT support requests using IT Service Management (ITSM) tools such as ServiceNow.
• Ensure timely incident resolution while adhering to established Service Level Agreements (SLAs).
• Document troubleshooting steps, resolutions, and knowledge base articles where applicable.
  

Required Technical Skills
Operating Systems: Windows 11 & Windows Server (Basic Administration)
Hardware: Dell desktops and laptops, Printers, Monitors, Docking stations and peripherals
Network & Connectivity Support Perform basic troubleshooting of LAN/WAN connectivity and Wi-Fi connectivity issues, access and TCP/IP, DNS, and DHCP-related issues
Preferred Qualifications

• Bachelors degree or Diploma in Computer Science, Information Technology, or a related field (or equivalent work experience).
• 5 to 8 years of experience in System Administration, Desktop Support, or IT Infrastructure Support.
• Experience working in enterprise Windows and Microsoft 365 environments.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication, customer service, and documentation skills.
• Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
  

Code Of Ethics
JB Poindexter (India) Private Limited, requires the highest standard of ethics in all business dealings, with customers, suppliers, advisors, employees, and authorities. This position shall actively ensure that his/her own activities and those of all employees within the project meet this obligation. JBPCO critical standards and procedures related to expected conduct are detailed on the company website. This position is expected to be familiar with these policies and ensure that they are implemented in all areas of control.