Technical Support Specialist

Position

Technical Support Executive (Accounting)

About JiBe

JiBe is a cloud based fully integrated ERP system designed for the Maritime industry. Our goal is to allow commercial ship operators to improve productivity, efficiency, and safety levels, while reducing costs. JiBe ERP enables increased automation and streamlining processes, creating pre-defined work flows and reducing the usage of email and paper.

Job Responsibilities

• Provide application support to end users of our Marine ERP product mainly on Accounting Module and work on quick resolution issues.

• Assist new clients through the implementation process and the configuration of the new environment.
• Troubleshoot application and software related issues and determine the root cause for such issues.
• Work on defined Service Level Agreements (SLAs) to ensure that our clients receive the best service.
• Work with development teams throughout the software life cycle ensuring issue resolution and stable software releases.
• Assist in user training related activities for the JiBe Accounting module.
• Create help materials documents, help videos, FAQs, and other artifacts

Qualifications and Skills

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  Any Graduate / B.E. or equivalent with minimum 2+ years of relevant experience.
• Problem solving skills and ability to priorities tasks effectively.
• Self-motivated, independent, and meticulous with an eye for details.
• Team player with good interpersonal and communication skills
• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.
• Basic knowledge of cloud services.
• Excellent English writing skills with grip on nonverbal (mail) communication
• Ability to work well as a team player.
• Strong customer focus

Shipping experience in Accounts department will be an added advantage.