AI & Workday Product Specialist

AI & Workday Product Specialist

Position Summary

The AI & Workday Product Specialist is responsible for supporting the ongoing optimization, governance, and evolution of Workday while developing practical AI enabled solutions that improve efficiency, reduce manual work, strengthen reporting, and enhance employee experience. This role serves as a key partner in modernizing People Operations by providing Workday product ownership, supporting system enhancements, managing releases, improving reporting and data quality, and identifying opportunities to leverage AI, automation, bots, and agents across People & Culture processes. The position combines HR technology expertise, process improvement, analytics, and emerging AI capabilities to help build a scalable, technology enabled operating model.

Key Responsibilities

Workday Product Ownership & Optimization

1. Serve as a day-to-day Workday product specialist and subject matter resource.
2. Support Workday stabilization, optimization, and continuous improvement initiatives.
3. Assist with configuration, testing, validation, and deployment of system enhancements.
4. Coordinate Workday releases, enhancement requests, and testing activities.
5. Maintain enhancement backlogs and assist in prioritization efforts.
6. Support management of Workday business processes, workflows, approvals, and user experience improvements.
7. Partner with internal stakeholders and external consultants to implement new functionality and capabilities.
8. Identify opportunities to increase adoption and maximize value from the firm's Workday investment.

Reporting, Analytics & Data Governance

1. Develop and maintain Workday reports, dashboards, and metrics.
2. Support workforce analytics, operational reporting, and executive reporting needs.
3. Ensure accuracy, consistency, and integrity of employee and organizational data.
4. Assist with security audits, data controls, testing protocols, and compliance requirements.
5. Partner with stakeholders to establish meaningful measures of system effectiveness and adoption.
6. Support ongoing reporting enhancements across the employee lifecycle.

AI, Automation & Digital Enablement

1. Design, build, and maintain approved AI enabled tools, agents, bots, and automations.
2. Evaluate repetitive People Operations processes for automation opportunities.
3. Develop AI assisted workflows that improve productivity, service delivery, and employee experience.
4. Create and maintain prompts, workflows, knowledge assets, and governance documentation.
5. Monitor AI solution performance, utilization, controls, and adoption metrics.
6. Partner with business leaders to identify practical AI use cases with measurable business value.
7. Stay current on emerging AI technologies and recommend applications appropriate for People Operations and Total Rewards.

Process Improvement & Documentation

1. Document current state and future state business processes.
2. Support process redesign and standardization initiatives.
3. Develop training materials, user guides, and system documentation.
4. Assist with change management and adoption activities.
5. Identify process inefficiencies and recommend scalable solutions.
6. Support M&A, international expansion, and new capability implementations as needed.

Vendor & Project Support

1. Coordinate with Workday consultants, implementation partners, and technology vendors.
2. Participate in Workday related projects, integrations, and future module deployments.
3. Support testing, issue resolution, and project documentation.
4. Assist with roadmap planning and tracking of technology investments and outcomes.

Qualifications

1. Bachelor's degree in Information Systems, Human Resources, Business, Computer Science, or related field.
2. 3-5 years of experience supporting Workday, HRIS, enterprise systems, or digital transformation initiatives.
3. Experience with Workday reporting, business processes, testing, and system administration.
4. Strong analytical and problem-solving skills.
5. Excellent organizational and documentation abilities.
6. Experience working with automation platforms, workflow tools, or low-code solutions.
7. Ability to translate business requirements into scalable technology solutions.
8. Strong communication and stakeholder management skills.

Preferred

1. Knowledge of AI, generative AI, agents, copilots, automation platforms, or robotic process automation.
2. Experience with Power Platform, Copilot Studio, Power Automate, or similar technologies.
3. Experience in professional services, consulting, or private equity-backed organizations.

Success Measures

Success in this role will be measured by:

1. Increased Workday adoption and utilization.
2. Reduced manual effort through automation and AI enabled solutions.
3. Improved data quality and reporting effectiveness.
4. Timely delivery of Workday enhancements and releases.
5. Improved employee and manager experience.
6. Strong process documentation and governance.
7. Demonstrated productivity gains, risk reduction, and operational efficiency improvements.
8. Measurable realization of value from Workday and AI investments.