Junior Enterprise CRM Implementation And Customer Experience Strategy Specialist

What role will you play in the team

You will serve as an integral team member within our strategic consulting practice, specializing in designing, configuring, and optimizing customer relationship management ecosystems to elevate enterprise sales pipelines, marketing automation, and holistic customer experience journeys for our esteemed corporate clients.

What you will do

You will work directly alongside senior enterprise architects to map customer touchpoints, configure CRM workflows, administer user permission hierarchies, and analyze customer feedback data to formulate data-driven retention strategies that align with overarching corporate growth objectives.

Key responsibility

• Configure and customize enterprise CRM platforms including Salesforce and HubSpot to align with client business workflows.
• Design detailed customer journey maps and process flowcharts utilizing Visio and Lucidchart to identify friction points.
• Coordinate implementation sprints, backlog grooming, and task assignments using agile project management tools like Jira and Asana.
• Execute comprehensive market research and consumer sentiment analysis leveraging advanced tools like Qualtrics to inform CRM strategies.
• Develop and maintain comprehensive system documentation, user training manuals, and standard operating procedures for client teams.
• Monitor platform data hygiene, generate operational reports, and track KPIs related to customer acquisition and retention.

Required Qualification and Skills

• Demonstrated foundational knowledge of enterprise CRM platforms such as Salesforce or HubSpot configuration and administration.
• Familiarity with market research methodologies and customer feedback platforms including Qualtrics for data collection and synthesis.
• Strong proficiency in process mapping and workflow visualization tools like Visio, Lucidchart, and process mapping frameworks.
• Working knowledge of agile task management software such as Jira and Asana for tracking implementation milestones.
• Bachelor's degree in Information Technology, Business Analytics, Marketing, or a related business consulting field.
• Exceptional analytical aptitude, attention to detail, and cross-functional communication skills.

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Benefits Included

• Comprehensive medical, dental, and vision insurance plans with robust family floater coverage options.
• Annual learning and development budget allocated for professional certifications in Salesforce, HubSpot, and consulting methodologies.
• Competitive base compensation complemented by performance incentives and quarterly project bonuses.
• Well-equipped modern office workspace featuring ergonomic workstations and collaborative breakout zones.
• Ample opportunities for rapid career advancement within a fast-growing management consulting ecosystem.

A Day in the Life

You kick off your morning by reviewing implementation tickets on Jira and checking automated data synchronization logs in Salesforce. Mid-morning, you lead a virtual working session with a client stakeholder group to map out lead conversion workflows using Lucidchart. In the afternoon, you analyze survey results from Qualtrics to prepare consumer insight summaries for a strategic advisory presentation.