Junior Enterprise CRM Implementation And Customer Strategy Advisor

What role will you play in the team

As a Junior Enterprise CRM Implementation and Customer Strategy Advisor, you will be instrumental in bridging the gap between client business requirements and technical CRM execution. You will support our strategic consulting division in designing customer lifecycle journeys, configuring enterprise platforms, and optimizing client-facing operations for rapid scalability.

What you will do

You will actively participate in end-to-end CRM deployment lifecycles, gathering business intelligence, configuring custom workflows, and auditing existing customer databases. Your focus will be on ensuring seamless system integration, enhancing user adoption, and generating actionable customer insights that drive strategic retention and acquisition initiatives.

Key responsibility

• Configure, customize, and manage enterprise CRM platforms including Salesforce and HubSpot to meet specific client needs.
• Execute comprehensive process mapping and workflow design using Visio and Lucidchart for seamless system integration.
• Perform rigorous market research and consumer behavior analysis leveraging specialized tools like Qualtrics and Nielsen.
• Develop and maintain detailed functional documentation, user stories, and system configuration guidelines.
• Analyze customer interaction data to uncover trends, churn indicators, and cross-selling opportunities.
• Collaborate with technical development teams to troubleshoot integration challenges and validate database structures.
• Design KPI dashboards and tracking mechanisms using Tableau and Power BI to measure CRM ROI.

Required Qualification and Skills

• Bachelor’s degree in Computer Science, Information Technology, Business Analytics, or Commerce.
• 1 to 2 years of hands-on experience in CRM administration, customer strategy consulting, or business analysis.
• Advanced working knowledge of Salesforce, HubSpot, Process Mapping, Visio, and Lucidchart.
• Familiarity with market research methodologies, Qualtrics, Nielsen, and data analysis techniques.
• Strong understanding of relational database concepts, API integrations, and enterprise software architecture.
• Excellent interpersonal skills with a demonstrated ability to manage client expectations effectively.
• Detail-oriented mindset with exceptional documentation and project tracking capabilities.

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Benefits Included

• Attractive annual salary package complemented by performance-linked project milestone bonuses.
• Robust health insurance plan including hospitalization and out-patient wellness benefits.
• Flexible hybrid work arrangement allowing remote flexibility balanced with strategic office collaboration.
• Sponsored professional certifications for Salesforce Administrator and HubSpot Implementation Expert.
• Continuous learning workshops, technical upskilling sessions, and leadership coaching programs.
• Annual company retreats, team-building events, and a vibrant, inclusive office culture.

A Day in the Life

You start your morning by reviewing open CRM support tickets and client change requests. Mid-morning, you lead a requirements-gathering call with a retail client, mapping their sales funnel using Visio. In the afternoon, you configure custom objects in Salesforce, analyze customer feedback data from Qualtrics, and wrap up by updating the project tracker.