Junior Strategic CRM And Customer Experience Advisory Specialist

What role will you play in the team

As a Junior Strategic CRM and Customer Experience Advisory Specialist operating from Jaipur, you will act as a pivotal bridge between client business units and enterprise technology solutions. Your primary mandate is to audit, design, and optimize customer relationship management architectures using Salesforce and HubSpot, ensuring that client engagement lifecycles are fully aligned with overarching business development strategies.

What you will do

You will immerse yourself in analyzing client CRM ecosystems, identifying gaps in lead management, customer retention, and sales pipeline conversion. Utilizing Salesforce and HubSpot, you will configure customized dashboards, map customer journey touchpoints, and leverage data analysis techniques to recommend targeted interventions that maximize customer lifetime value and enterprise revenue generation.

Key responsibility

• Conduct comprehensive audits of existing enterprise CRM systems including Salesforce and HubSpot to identify workflow inefficiencies.
• Design optimized customer journey maps and process workflows utilizing Lucidchart and Process Mapping methodologies.
• Execute rigorous data analysis on customer engagement metrics to unearth actionable trends and retention opportunities.
• Collaborate with client sales and marketing leaders to configure automated lead-scoring models and campaign tracking mechanisms.
• Develop detailed functional requirement specifications for custom CRM integrations and third-party software plug-ins.
• Deliver training workshops and create user adoption manuals for client teams transitioning to newly optimized CRM structures.

Required Qualification and Skills

Bachelor's degree in Information Technology, Commerce, Business Management, or a related analytical field.
• 0 to 1 years of practical experience supporting CRM implementations, sales operations, or strategic consulting engagements.
• Demonstrated proficiency in CRM Software, Salesforce, HubSpot, and foundational Data Analysis techniques.
• Familiarity with process design tools like Lucidchart, Visio, and structured workflow documentation standards.
• Strong interpersonal aptitude with excellent stakeholder management and active listening capabilities.
• Analytical mindset with the ability to translate qualitative client feedback into quantitative CRM performance metrics.

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Benefits Included

• Attractive annual remuneration package supplemented by performance-based milestones and project bonuses.
• Robust medical insurance coverage ensuring comprehensive health and accidental protection for employees.
• Sponsored access to leading industry certifications including Salesforce Administrator and HubSpot specialized accreditations.
• Dynamic and engaging office environment located in Jaipur with modern collaborative breakout zones.
• Generous leave policy encompassing annual, casual, and compassionate leave allocations.
• Regular corporate learning sessions, workshops, and career development guidance from senior advisors.

A Day in the Life

Your workday in Jaipur kicks off by reviewing overnight CRM synchronization logs in Salesforce. You then lead a virtual session with a client team to map out a new lead-nurturing workflow using Lucidchart. In the afternoon, you analyze customer churn metrics in Excel and collaborate with senior consultants to draft recommendations for improving pipeline velocity.