Senior Associate It Infrastructure

Job Summary

We are looking for a Senior Associate IT Infrastructure to provide reliable IT infrastructure, end-user support, and workplace technology services. The role will be responsible for managing IT helpdesk operations, endpoint devices, IT assets, Microsoft 365, infrastructure administration, and day-to-day technology support while ensuring adherence to IT service management standards and SLA commitments.

Key Responsibilities

Provide IT helpdesk and end-user support for hardware, software, applications, and connectivity-related issues. Manage device build, imaging, deployment, configuration, collection, and replacement activities. Support and maintain laptops, desktops, printers, scanners, and other IT peripherals. Manage meeting room technology, including displays, video conferencing systems, audio systems, and related equipment. Perform endpoint, patch, antivirus, and EDR management to maintain device security and compliance. Maintain IT asset and inventory records, including asset issuance, return, tracking, reconciliation, and disposal. Provide working-level administration and troubleshooting support for Windows and Linux environments. Support Microsoft 365 and collaboration platforms, including user administration and troubleshooting. Handle incident and problem management, ensuring timely resolution and appropriate escalation. Monitor and maintain IT helpdesk SLAs, service requests, incidents, and support metrics. Provide basic support for Identity & Access Management (IAM), user access, permissions, and authentication-related issues. Support basic LAN/VLAN networking, connectivity troubleshooting, and coordination with network teams. Provide basic administration and troubleshooting support for telecom, EPABX, CCTV, and door access systems. Coordinate with vendors and internal stakeholders for IT infrastructure, support, maintenance, and service-related activities. Maintain appropriate IT documentation, SOPs, asset records, and service-related reports. Ensure compliance with applicable IT security, information security, and organizational policies.

Required Skills

Strong hands-on experience in IT helpdesk and end-user support. Experience in device deployment, imaging, endpoint management, and IT asset management. Working knowledge of Windows and Linux administration. Good understanding of Microsoft 365 and collaboration tools. Knowledge of patch management, antivirus, and EDR solutions. Basic understanding of LAN, VLAN, TCP/IP, and network troubleshooting. Knowledge of ITIL principles, incident management, problem management, and SLA management. Basic exposure to IAM, telecom/EPABX, CCTV, and access control systems. Strong troubleshooting, communication, coordination, and problem-solving skills.

Qualification

Bachelors degree/Diploma in IT, Computer Science, Information Technology, or a related field. ITIL Foundation certification is desirable but not mandatory.

Experience

2–5 years of relevant experience in IT infrastructure, IT helpdesk, desktop support, endpoint management, or workplace IT operations.