Account Manager - B2B - International - SaaS

• Job Title: Account Manager - B2B (International Accounts)
• Experience: 5 - 10 Years
• Work Mode: Remote
• Hiring Location: Chennai (Office Base)
• Shift: 6:30 PM - 3:30 AM (IST)
• Openings: 1
• Job Highlights:

• 5+ years of experience in B2B Account Management
• Hands-on expertise in Salesforce CRM
• Managing a large portfolio of 400+ international customer accounts
• Opportunity to work with a global client base
• Competitive compensation up to 20 LPA

Role Overview:

We are hiring an experienced Account Manager (B2B) to manage and grow a large portfolio of international client accounts for a leading MNC. The role requires strong relationship management skills, excellent communication, and the ability to handle complex B2B customer environments.

Key Responsibilities:

• Manage and retain 400+ B2B customer accounts
• Act as the primary point of contact for international clients
• Build long-term relationships and ensure high customer satisfaction
• Handle account queries, escalations, and renewals effectively
• Maintain accurate account data, pipeline, and activity tracking in Salesforce
• Collaborate with internal teams (Sales, Support, Operations) to meet client expectations
• Identify upsell and cross-sell opportunities within existing accounts
• Ensure timely communication across time zones

Required Skills & Qualifications:

• Minimum 5 years of experience in B2B Account Management
• Proven experience managing large account volumes (400+ accounts)
• Strong hands-on experience with Salesforce CRM
• Experience handling international customers
• Excellent verbal and written communication skills with a neutral/global accent
• Strong stakeholder management and problem-solving skills
• Graduation/Post Graduation in any discipline

Preferred Skills:

• Experience working in global delivery or international support models
• Exposure to SaaS / Technology / MNC environments