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Job Description
Account & Customer Management
- Manage assigned CFS service accounts including AMC, O&M, and call-based service contracts.
- Serve as the primary point of contact for customers, ensuring prompt response and resolution of service issues and escalations.
- Build strong, long-term relationships with clients to improve retention and contract renewals.
- Conduct periodic service review meetings and performance presentations with customers.
- Oversee preventive and corrective maintenance of Fire & Life Safety systems including:
- Fire Detection & Alarm Systems
- Fire Suppression Systems (Sprinkler, Gas Suppression, Hydrant, Foam Systems)
- Access Control, CCTV, and Integrated Security Systems (as applicable)
- Ensure adherence to SLAs, uptime commitments, and service quality standards.
- Coordinate with service engineers, supervisors, subcontractors, and OEMs for efficient service delivery.
- Ensure compliance with local fire authorities, statutory norms, and safety regulations.
- Own P&L for assigned service accounts.
- Monitor service revenues, costs, margins, invoicing, and collections.
- Drive AMC renewals, upselling of services, system upgrades, retrofits, and modernization opportunities.
- Prepare budgets, forecasts, MIS, and monthly performance reports.
- Lead and manage a team of service engineers, supervisors, and technicians.
- Ensure effective manpower planning, skill development, training, and performance management.
- Promote a strong safety culture and adherence to EHS standards at all customer sites.
- Ensure service delivery aligns with company quality standards and ISO processes.
- Support customer and regulatory audits related to fire safety systems.
- Drive continuous improvement initiatives to enhance service efficiency and customer satisfaction.
Education
- Bachelors Degree in Electrical / Mechanical / Electronics Engineering (mandatory)
- Diploma or certifications in Fire & Safety Systems (preferred)
- 915 years of experience in Fire & Life Safety / Fire & Security Systems service operations
- Strong experience managing large AMC/O&M contracts and key customer accounts
- Exposure to commercial buildings, IT parks, hospitals, airports, industrial facilities, or high-rise complexes
- In-depth knowledge of fire detection, suppression, and integrated security systems
- Understanding of statutory fire norms, local fire authority requirements, and safety regulations
- Experience in SLA management, service planning, and contract administration
- Strong customer-facing, communication, and negotiation skills
- Commercial acumen with financial and P&L understanding
- Ability to lead teams, manage escalations, and work under pressure
- Strong problem-solving and decision-making capabilities
- Service Account Management
- Customer Relationship Management
- Fire & Life Safety Systems Expertise
- Financial & Contract Management
- Team Leadership & Operational Excellence
Skills
AccountsAccount ManagementContract RenewalsCollectionsInvoicingIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Johnson Controls careers open a world of possibilities for professionals dedicated to pioneering smarter, safer, and more sustainable buildings. As a global leader in creating intelligent building solutions, Johnson Controls is at the forefront of integrating digital technologies to enhance building efficiency, security, and environmental stewardship. Joining the Johnson Controls team means contributing to a legacy of innovation in energy solutions, HVAC systems, fire protection, and security technologies. The company values diversity, promotes sustainability, and invests in its employees' growth, offering a vibrant, collaborative environment where your work directly impacts the future of urban living. Embark on a Johnson Controls career to shape the spaces where people live, work, and play, driving forward with a commitment to a healthier, more secure, and sustainable world.
Important dates & deadlines?
Application Deadline
09 May 26, 01:24 PM IST
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Service Account Manager
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