Client Service Account Manager - Associate

In this role, you will serve as the primary point of contact for each client assigned to your portfolio. The assigned client portfolio may be comprised of operating transactional accounts and complex treasury products both within the US and across our global footprint.

Job Responsibilities

• Develops, maintains and broadens partnerships with Clients; understands Clients business to predict their needs and provide appropriate solutions
• Becomes the Clients trusted adviser
• Assists in developing and executing strategic Client plans
• Promotes use of self-service tools to reduce number of Client enquiries
• Analyses payment and associated activities in order to identify efficiencies and cross sell opportunities
• Promotes sharing of experience and best practice across the Service team
• Participates in and support TS initiatives

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• Identifies opportunities for product development and enhancement
• Develops internal partnerships (e.g. Sales, Operations, Product, Technology)
• Identifies and escalate potential risk associated with Client activities
• Records all Client interactions (e.g. calls, meetings, issues, proactive communications)