Middle Office Associate

Job description / Role

Job description

The role is based in the firms security services business. The security services business delivers investor solutions to help institutional clients protect their portfolios, optimize their efficiency, and maximize opportunities in diverse global markets. We support clients across a global custody network spanning 100 markets, with custody and asset servicing, fund accounting and administration, alternative investment services, integrated analytics, agency lending, collateral management, and depositary receipt solutions. Our global clients include asset/fund managers, asset owners, banks and broker-dealers, hedge funds and alternative investors, insurance, and government-sponsored enterprises (GSEs).

As an associate within the client facing team, you will play a vital role in the day-to-day management of the custody middle office. As a part of the team, you will act as a point of contact for clients in respect of their trade, cash, and asset servicing enquiries. Likewise, the team performs client outreach on behalf of the various operational teams. Key focus areas for the role are proactivity, responsiveness, knowledge, and drive for excellence.

Job responsibilities

• Work as part of a global client facing team providing direct support across a wide variety of products and markets

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  Build strong internal and external working relationships and partnerships with JPM clients and operational teams to ensure we provide a best-in-class service offering
• Provide value-added client service and operational subject matter expertise for asset servicing, cash, FX, and trade enquiries
• Perform root cause analysis of asset servicing (COACs and income), cash, FX, and trade issues/enquiries for internal and external stakeholders and review opportunities to encourage them to utilize JPM offered products for self-serviceable opportunities
• Identify opportunities to reduce client enquiries, improve client STP rates for cash, FX, asset servicing, and trade instructions, manual fax reduction and/or any bespoke client processes

Required qualifications, capabilities, and skills

• Self-motivated, flexible, innovative, adaptable, and analytical
• Excellent prioritisation, planning, organisational, and time management skills
• Excellent interpersonal skills, confident at interacting with and communicating with internal and external parties
• Ability to multitask and work in a fast-paced environment essential

Preferred qualifications, capabilities, and skills

• Some industry/product knowledge in trades, cash, or asset servicing would be advantageous

About us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the worlds most prominent corporations, governments, wealthy individuals, and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants and employees religious practices and beliefs, as well as mental health or physical disability needs.

About the team

J.P. Morgans Commercial & Investment Bank is a global leader across banking, markets, securities services, and payments. Corporations, governments, and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk, and extends liquidity in markets around the world.