Business UAT Analyst - Campaign Test Automation

Lead campaign validation by building intelligent automated tests for marketing assets and journeys, ensuring quality and scalable outcomes.

As a Business UAT Analyst - Campaign Test Automation within the Card Services group in Chases Consumer & Community Banking business, you will be responsible for transforming how Card Marketing campaigns are validated by leveraging advanced automation and AI-promote solutions.

Job Responsibilities

• In this role, the Campaign Testing Automation Analyst will collaborate with Card Marketing, Marketing Channel Execution, Product, Technology and Controls teams to design and implement automation solutions for campaign asset testing—such as content accuracy, hyperlink validation, and format compliance—using Python, Selenium, and other AI tools.
• Develop intelligent testing methods and reusable scripts to reduce manual effort and increase validation accuracy.
• Map end-to-end campaign and customer journeys to identify gaps in testing coverage and recommend new checkpoints.
• Design and maintain dynamic checklists and testing templates tailored to different asset types and campaign objectives.
• Collaborate with cross-functional teams including Card Marketing, Channel Execution, Legal, and Compliance to ensure alignment with regulatory and brand standards.
• Translate marketing and operational needs into scalable testing solutions and validation workflows.

• Strong proficiency in Python and Selenium for automation, UI, and content validation.
• Experience in marketing workflow analysis, testing strategy, and gap identification.
• Ability to create and leverage campaign/customer journey flow diagrams for testing insights.
• Proven track record of driving test automation to improve accuracy and reduce cycle times.
• Strong problem-solving, communication, and documentation skills with a focus on customer experience and execution quality.

• 3+ years of experience in campaign testing, QA automation, or marketing operations, preferably in financial services or regulated industries
• Exposure to AI/ML tools or frameworks for intelligent document or content analysis is a plus.
• Bachelors degree in Computer Science, Marketing Technology or related field preferred.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the worlds most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants and employees religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Were proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.