Justdial - Associate/Manager - Product & Technology Operations - CPTO Office

Associate / Manager - Product & Technology Operations (CPTO Office)

About the Role:

• This role is part of the CPTO Office and focuses on driving alignment, communication, and execution across Product and Technology initiatives.
• The individual will work closely with leadership, cross-functional teams, and external stakeholders (including group companies and partners) to ensure clarity of priorities, structured communication, and smooth execution of key initiatives.
• This is a high-visibility role offering strong exposure to leadership and strategic decision-making.

• Key Responsibilities:
• 1. Stakeholder Alignment & Communication
• Drive structured communication across:

• Internal leadership
• Product, technology, and business teams
• External stakeholders (group companies, partners)

Ensure clarity on:

• Priorities
• Timelines
• Dependencies

2. Product-Tech Operating Cadence

Support and manage:

• Weekly initiative reviews
• Monthly product and technology reviews
• Quarterly roadmap alignment discussions

Ensure discussions are:

• Metric-driven
• Focused on decisions and outcomes

3. Initiative Tracking & Execution

• Maintain central tracking of key initiatives across Product and Technology
• Build and manage:
• Structured trackers
• Status dashboards (RAG)
• Dependency mapping
• Highlight risks and drive timely escalations

4. Strategic Communication & Reporting

Prepare:

• Leadership updates
• Initiative summaries
• Stakeholder communication notes
• Translate complex product/tech work into clear, concise business narratives

5. Process Documentation

Create and maintain:

• Process notes
• Playbooks
• Initiative documentation
• Standardize communication formats across teams

Key Deliverables:

• Weekly initiative tracker and summary
• Monthly review decks (PPT)
• Stakeholder update notes
• Process documentation and playbooks
• Executive-ready presentations

Eligibility & Experience:

2-5 years of experience in:

• Strategy / Consulting
• Product Operations / Program Management
• Business Operations / Startup roles
• Experience working with cross-functional teams is preferred

Skills Required:

1. PowerPoint / Presentation Skills

• Ability to create clear, structured, and executive-ready decks
• Strong in storytelling and visual communication

2. Excel / Google Sheets

Comfortable with:

• Data analysis
• Tracker creation
• Dashboard building
• Ability to convert data into actionable insights

3. Communication

• Strong written and verbal communication skills
• Ability to simplify complex information

4. Problem Solving

• Structured thinking and ability to bring clarity to ambiguous situations
• Strong ownership and execution mindset

What Success Looks Like:

• Clear alignment across teams on priorities and ownership
• Leadership discussions are concise and decision-focused
• External stakeholders are consistently aligned
• Reduced ambiguity and smoother execution across initiatives

Why Join:

• Direct exposure to CPTO and leadership team
• Opportunity to work on high-impact, cross-functional initiatives
• Steep learning curve across product, technology, and business