Management Trainee – Customer Experience (Afternoon Shift)

Management Trainee – Customer Experience

Who are we?

What is this role all about?

Sounds interesting?

• You will interact with customers to understand their queries, issues, and requirements
• You will assist customers with troubleshooting and resolving product or platform-related issues
• You will participate in understand problem statements across multiple industries, define project scope and deliverables
• You will coordinate with internal teams such as Product, Technology, and Support to drive issues toward resolution
• You will maintain clear and accurate records of customer interactions, issues, and resolutions
• You will participate in customer calls, product discussions, and training sessions as required
• You will follow up on open issues, Projects and ensure timely communication with customers
• You will continuously learn about Kapture’s products, features, and customer workflows

What does success look like in this role?

What would make you a good fit for this role?

• You have a graduate degree in any relevant discipline
• You have strong verbal and written communication skills
• You are comfortable interacting with customers and handling their queries
• You are able to understand problems, analyse situations, and identify appropriate solutions
• You can manage projects, track deliverables and drive project through to completion
• You are comfortable working with multiple stakeholders and managing priorities
• You are eager to learn and thrive in a fast-paced, technology-driven environment
• You are comfortable working in the 12:00 PM to 10:00 PM shift

What are the most critical skills for this role?

• You communicate clearly and professionally with customers and internal teams
• You can understand customer problems and ask the right questions to identify the root cause
• You can drive projects from implementation to delivery
• You have strong problem-solving and logical thinking abilities
• You can coordinate effectively with cross-functional teams
• You take ownership of issues and follow through until resolution
• You can manage multiple customer queries and priorities effectively

You will have an advantage if you:

• Have prior internship, project, or experience in customer support, customer experience, or SaaS
• Have exposure to CRM, helpdesk, or customer support platforms
• Have basic understanding of SaaS or technology products
• Have basic knowledge of Project Management principles
• Are comfortable working with tools such as ticketing systems, CRM platforms, or basic troubleshooting tools

Why should you be interested?

• Hands-on training and mentorship from experienced CX teams
• Exposure to live enterprise customers and real-world customer challenges
• Strong understanding of SaaS products and customer experience operations
• Practical experience in troubleshooting, problem-solving, and stakeholder management
• Opportunities to grow within a fast-growing AI-powered SaaS company

Does this sound like you?