HR Manager

We are seeking an experienced and dynamic Senior HR Generalist Manager with strong hands-on exposure in the BPO and IT industry. The ideal candidate should have deep understanding of fast-paced BPO and IT environments, high-volume workforce management, attrition control strategies, statutory compliance and the ability to drive HR initiatives aligned with organizational goals.

Key Responsibilities

● Manage end-to-end HR operations including employee lifecycle management, employee relations, compliance, performance management, stakeholder management, and HR strategy execution.

• ● Work closely with delivery heads, operations managers, and leadership teams.
• ● Provide HR insights and analytics to drive business decisions.
• ● Develop attrition control strategies specific to BPO environment.
• ● Conduct pulse surveys, skip-level meetings, and feedback sessions.
• ● Drive recognition programs and performance culture.
• ● Implement and manage performance appraisal cycles.
• ● Coach managers on performance improvement plans (PIP).
• ● Align KRAs/OKRs with business objectives.
• ● Address employee grievances and disciplinary matters.
• ● Conduct domestic inquiries where required.
• ● Handle conflict resolution and escalation management.
• ● Promote a positive and compliant work culture.
• ● Ensure compliance with labor laws applicable to IT and BPO industry.
• ● Manage audits related to PF, ESI, Shops & Establishment, Gratuity, Bonus, etc.
• ● Maintain updated HR documentation and policy framework.
• ● Generate monthly HR dashboards (attrition, headcount, cost analysis, absenteeism).
• ● Analyze trends and provide strategic recommendations.
• ● Present HR metrics to senior leadership.
• Required Skills & Qualifications
• ● Masters degree in human resources, Business Administration, or a related field.
• ● 12+ years of HR Generalist experience, including manager level roles in the BPO industry.
• ● Proven experience in policy development and implementation.
• ● Familiarity with performance management and employee engagement strategies.
• ● Proficiency in HRIS systems and Microsoft Office Suite.
• ● Prior exposure to IT services/BPO organization preferred.