Customer Care Executive

Kazamer Tax Consultant is seeking a friendly, professional, and customer-focused Customer Care Executive to join its team in Dubai. The successful candidate will handle client enquiries, provide information about accounting and tax services, coordinate appointments, and follow up on customer requests. Strong communication skills, patience, and a professional approach are essential for delivering a positive client experience.

Key Responsibilities

• Handle customer enquiries through phone calls, emails, WhatsApp, and other communication channels.
• Provide accurate information about the company's accounting, tax, and consultancy services.
• Understand client requirements and guide customers toward appropriate services.
• Respond to customer questions and requests promptly and professionally.
• Follow up with prospective and existing clients regarding enquiries and service requirements.
• Coordinate with accounting, tax, and administration teams to resolve customer concerns.
• Schedule client appointments, consultations, and meetings when required.
• Maintain accurate records of customer interactions, enquiries, and follow-ups.
• Handle customer complaints professionally and escalate complex issues to management.
• Make follow-up calls to prospective clients and maintain regular communication.
• Assist in generating and maintaining customer leads.
• Collect client feedback and communicate relevant suggestions to the management team.
• Ensure customer requests are tracked through to resolution.
• Maintain professional relationships with existing and potential clients.
• Prepare basic customer service reports and follow-up records.
• Maintain confidentiality of customer, financial, and company information.

• Diploma or bachelor's degree in Business Administration, Commerce, Marketing, or a related field.
• Previous experience in customer service, customer care, client relations, or telecalling is preferred.
• Excellent verbal and written communication skills.
• Good knowledge of Microsoft Office and basic CRM tools.
• Professional telephone etiquette and strong interpersonal skills.
• Good listening, problem-solving, and negotiation abilities.
• Ability to handle customers patiently and professionally.
• Strong organizational and follow-up skills.
• Ability to manage multiple customer enquiries efficiently.
• Experience in accounting, tax, or business consultancy services is an advantage.
• Candidates with UAE customer service experience will be preferred.

• Customer service and client relationship management
• Excellent verbal and written communication
• Client enquiry and complaint handling
• Telephone, email, and WhatsApp communication
• Customer follow-up and lead management
• Appointment scheduling
• Problem-solving and active listening
• CRM and basic computer skills
• Time management and organization
• Professional attitude and teamwork

The Customer Care Executive position at Kazamer Tax Consultant in Dubai provides an opportunity to build strong experience in customer service and client relationship management within a professional consultancy environment. The role offers valuable exposure to accounting, tax, and business services while helping motivated professionals develop communication, coordination, and customer-handling skills for long-term career growth.