Center Manager

Company Description Kenzo Fitness is a premium fitness destination with centers in Mumbai and Pune, offering cutting-edge facilities and personalized training programs. The organization focuses on holistic well-being, supporting individuals at all fitness levels to achieve sustainable health and performance goals. Team members join a vibrant, growth-oriented community that values professional development and client-centric service. Working at Kenzo Fitness means contributing to transformative fitness experiences and supporting members in their journey toward a healthier, happier lifestyle.

Role Description The Center Manager is a full-time, on-site role based in Navi Mumbai, responsible for overseeing daily operations of the fitness center. Key responsibilities include managing staff schedules, supervising trainers and front desk teams, and ensuring outstanding member service and satisfaction. The role involves monitoring facility maintenance and cleanliness, managing membership processes, and tracking performance metrics such as member retention and revenue. The Center Manager will coordinate marketing and promotional activities, handle escalations or client concerns, and ensure compliance with safety, health, and operational standards. This role also includes reporting to senior management, implementing process improvements, and fostering a positive, motivating environment for both members and team members.

Qualifications

• Experience in fitness center, hospitality, or retail management with strong team leadership and people management skills.
• Operational management skills, including scheduling, resource allocation, and adherence to safety and facility standards.
• Customer service and relationship-management skills to handle member inquiries, feedback, and escalations professionally.
• Basic sales and marketing skills to support membership growth, promotional campaigns, and community engagement.
• Strong communication, problem-solving, and decision-making abilities, with attention to detail and organizational skills.
• Comfort with using computers and fitness management software for reporting, membership tracking, and daily administration.
• Ability to work on-site in Navi Mumbai with flexible hours, including weekends or holidays as needed.
• Diploma or degree in business, hospitality, sports management, or a related field; prior experience in the fitness industry is highly beneficial.