Posted: 3 weeks ago
8-15 years
Indore, India
Operations Maintenance & Support
work from office
Full Time
Closes 21 Nov 2026
Posted: 3 weeks ago
Let Jobaaj One apply for you
An AI agent that applies to roles like this on employers' own sites. 25 applications free, no card needed.
Job Description
About Company
Similar Jobs
Please verify your account first!
Send OTP
Posted over 15 days ago, so the role may have closed. Confirm on the employer's page when you apply, or see similar jobs.
Job Description
About the Company – Kimirica Hunter International
Kimirica Hunter International is India’s leading manufacturer of luxury hotel amenities, serving 5,000+ hotels across 70+ countries. The company specializes in premium, sustainable personal care products for global hospitality brands. With a strong focus on innovation, design, and quality, Kimirica delivers world-class solutions across hotels, airlines, and retail segments.
About the Role
We are looking for a Customer Success Executive/Manager to oversee customer support operations and enhance the overall customer journey. This role involves managing service channels, improving customer satisfaction, and acting as the voice of the customer within the organization while ensuring a seamless and delightful experience.
Roles & Responsibilities
- Manage day-to-day customer service operations across multiple channels (email, chat, social media, WhatsApp, phone)
- Develop and implement SOPs for efficient resolution of customer queries and complaints
- Monitor and manage KPIs such as response time, resolution time, CSAT, and NPS
- Handle escalations and ensure timely resolution of critical customer issues
- Design and implement strategies to enhance customer experience and loyalty
- Gather and analyze customer feedback to identify improvement areas
- Collaborate with product, marketing, and operations teams to address customer needs
- Implement and optimize CRM tools, live chat platforms, and ticketing systems
- Track and analyze customer data to identify trends and actionable insights
- Prepare reports on customer service performance and present insights to leadership
- Proactively identify potential challenges and recommend solutions
Skills Required
- Strong communication and interpersonal skills
- Ability to handle escalations and manage difficult situations with empathy
- Proficiency in CRM and customer service tools (e.g., SAP)
- Strong analytical and problem-solving skills
- Good knowledge of MS Excel and data analysis
- Ability to manage multiple tasks in a fast-paced environment
Experience
- Minimum 2–7 years of experience in Customer Service / Customer Experience roles
Educational Qualification
- Bachelor’s/Master's degree in Business Administration, Marketing, or related field
Key Competencies
- Customer Experience Management
- Escalation Handling & Resolution
- Data Analysis & Reporting
- Cross-functional Collaboration
- Process Improvement
Why Join Us
- Work with a globally recognized premium brand
- Exposure to international clients and markets
- Fast-paced, growth-driven work environment
- High ownership with strong learning opportunities
Skills
Customer CentricPeople ManagementBusiness AcumenCustomer - Centric ApproachEthical TransparencyExecution ExcellenceEffective CommunicationData AnalysisExcelSAPCRMCustomer SuccessProcess ImprovementCustomer ServiceCommunicationIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Kimirica Hunter International is a leading manufacturer and exporter of luxury hotel toiletries, guest room amenities, and bath and body care products.
Similar Jobs
View all
Loading...
Get jobs like this by email
New Operations Maintenance & Support roles in Indore.
Job Alert
Google hiring for Specific Roles Apply Now!
1 min ago
New Opportunity
Amazon is hiring freshers Apply Now!
5 min ago
Featured Jobs
Microsoft opening 50+ positions Apply Now!
10 min ago
One email a day. Unsubscribe any time.
