Head Hostess

Kitopi is the region's leading creator and partner for magical food experiences. With a purpose to satisfy the world's appetite to create joy, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the industry by helping brands grow and scale in both the delivery and dine-in spaces.

Launched in Dubai, UAE, in January 2018, Kitopi has grown to become one of the greatest success stories in the food tech space. Kitopi's kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) - an in-house suite of applications that optimizes cloud kitchen operations in real time.

With over 4,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar.

What You'll Do:

• Greet and welcome guests warmly upon arrival.
• Ensure guests are seated promptly and comfortably.
• Handle reservations, waitlists, and seating arrangements efficiently.
• Resolve guest complaints or concerns in a professional and courteous manner.
• Maintain a positive and polished first impression of the restaurant or venue.
• Supervise and coordinate the host/hostess team.
• Train new hosts/hostesses on greeting standards, reservation systems, and guest service.
• Assign and monitor tasks to ensure front-of-house operations run smoothly.
• Communicate effectively with servers, bartenders, and management to manage flow.
• Manage booking systems (e.g., OpenTable, Resy, SevenRooms) and walk-ins.
• Keep an accurate floor plan and track table turnover.
• Balance seating to optimize server workload and ensure timely service.

What We're Looking For:

• Minimum 2 years of experience in a similar role within a restaurant or hospitality environment.
• Excellent communication skills in English (fluency is a must).
• Proficiency in Russian or any European language is a strong advantage.
• High school diploma or equivalent.
• Strong interpersonal skills with a warm, approachable personality.
• Professional appearance and presentation.
• Familiarity with MS Excel and Word.
• Ability to upsell and confidently explain menu items.
• A proactive team player with strong time management and leadership potential.

Benefits

• Extensive learning opportunities with hard and soft skill training to help you improve and challenge yourself.
• Be involved in customized trainings.
• Have the chance to work in an international, diverse, and inclusive environment.
• Become part of one of the most caring communities out there.
• The famous team activities and social events bursting with fun.
• Annual leave as per the company policy.
• Medical Insurance covering all necessary services.
• Yearly get-together for our Frontliner Champions.

Recruitment Process and Timeline

• Application Review: Submit your application, and our talent attraction team will review your profile.
• Pre-Screening: If your profile matches our requirements, you will receive a call from our talent team to discuss about the opportunity.
• Interview Process: If shortlisted, you will meet with our hiring/ operations managers and may need to attend one more round, which could include a trial in our dine-in location.
• Offer Discussion: Upon successful completion of the interview & trial rounds, our recruiter will contact you to discuss the offer, post which, an offer letter will be released via email.

So, what does it really mean to work at Kitopi

We are constantly striving to make Kitopi the best place to work, by empowering you to be the best version of yourself every day. Our company values act as our guiding principles to help ensure that everyone feels safe, included, and like they truly belong.

Kitopi is an equal-opportunity employer. While we currently operate in multiple countries, we are over 70 different nationalities of talented Kitopians. Whether you are a seasoned professional, a recent graduate, or someone looking to return to the workforce after a break, we encourage you to apply. We celebrate rich diverse backgrounds, lifestyles, and cultures and have a 0-tolerance policy towards racism, bigotry, and hate. Please apply if you see a position that makes your heart skip a beat and help us build a company that we are all proud to work for.

Customer-obsessed and tech-enabled, at Kitopi, we are a team of passionate humans who are on a mission together to satisfy the world's appetite and create joy.