Sales Telecaller

Company Description Kiwiana Immigration Limited is an established immigration consultancy with several years of experience providing end-to-end solutions for clients. The organization focuses on guiding clients through complex immigration processes with clarity and care. Kiwiana Immigration is committed to achieving the best possible outcomes and maintaining high standards of professionalism and integrity. The company values client-centric service and clear communication at every stage of the immigration journey.

Role Description The Sales Telecaller role is a full-time, on-site position based in North Delhi. The Sales Telecaller will make outbound calls to prospective clients, respond to inbound inquiries, and provide information about Kiwiana Immigrations services and visa options. Daily responsibilities include explaining service offerings, understanding client needs, maintaining accurate records of calls and follow-ups, and scheduling consultations or appointments with immigration advisors. The role involves meeting call volume and conversion targets, following up with leads, and supporting overall sales campaigns and promotional activities. The Sales Telecaller will collaborate with the wider team to ensure a smooth client experience and consistent messaging.

Qualifications

• Candidates should possess strong communication and interpersonal skills, including clear spoken English and Hindi, active listening, and client service orientation.
• Candidates should possess sales and persuasion skills, such as lead generation, telecalling, negotiation, and the ability to convert inquiries into consultations or enrollments.
• Candidates should possess organizational and documentation skills, including basic computer literacy, CRM or spreadsheet use, and accurate call logging and follow-up tracking.
• Candidates should possess problem-solving and information-handling skills, including the ability to understand client requirements, explain services clearly, and escalate complex queries appropriately.
• Previous experience in telecalling, sales, or customer support (preferably in education, immigration, or related services) is beneficial.
• Minimum educational qualification: high school diploma or equivalent; a graduate degree in any field is an advantage.
• Ability to work on-site in North Delhi, meet performance targets, and collaborate effectively with a diverse team.