Knya - Head - Product & Technology

Location : Mumbai (Worli )

About the Company :

Knya is a fast-growing D2C brand redefining healthcare apparel for modern professionals. We combine functionality, comfort, and aesthetics to serve a community that deserves more from their workwear. Our culture values ownership, experimentation, speed, and customer obsession.

Key Responsibilities :

Omnichannel Systems Integration :

• Create a unified technology ecosystem connecting stores, website, app, CRM, ERP, and POS
• Build seamless customer journeys across online and offline channels
• Improve retention, loyalty, customer data visibility, and operational efficiency through connected systems

Shopify & Consumer Experience :

• Own the Shopify ecosystem including website integrations, backend workflows, and scalability
• Lead the rebuild and enhancement of the consumer app
• Manage external development agencies and engineering partners end-to-end
• Ensure smooth releases, timelines, QA, and execution quality

ERP & Operational Infrastructure :

• Lead ERP evaluation, selection, implementation, and rollout
• Integrate ERP with inventory, warehouse, POS, Shopify, and finance systems
• Drive process automation across operations and retail

Retail Tech & POS :

• Build and scale POS infrastructure across 25+ retail stores
• Improve store-level technology workflows, reporting, loyalty integration, and customer tracking
• Ensure stable and scalable retail tech operations

CRM / CDP Integration :

• Own the customer data and engagement layer across all touchpoints
• Integrate and optimize CRM/CDP platforms such as MoEngage, CleverTap, or WebEngage
• Enable personalized marketing, retention journeys, loyalty programs, and customer insights

Leadership & Execution :

• Drive projects independently with high accountability and speed
• Hold vendors, agencies, and external teams accountable for outcomes
• Push back on unnecessary complexity and avoid over-engineering
• Balance business needs, execution speed, and long-term scalability

Ideal Candidate Profile :

• 6-10 years of experience in product and technology roles
• Minimum 3 years in a D2C, consumer, retail, or omnichannel business
• Strong experience owning end-to-end technical delivery
• Experience integrating multiple business-critical systems
• Has worked in businesses operating both online and offline channels
• Hands-on understanding of Shopify ecosystem
• Experience implementing ERP systems such as Zoho, Increff, or similar platforms
• Experience with CRM/CDP tools like MoEngage, WebEngage, or CleverTap
• Comfortable reviewing code and technical architecture discussions
• Strong understanding of APIs, integrations, and scalable system design
• Ability to manage engineering agencies and external tech teams effectively

Experience as an early or scaling tech hire in a consumer company will be highly preferred.

Hard Disqualifiers :

• Enterprise IT-only background
• B2B SaaS-only experience
• IT services or consulting profiles without product company ownership
• Product managers without technical delivery ownership
• Candidates whose first instinct is rebuilding everything from scratch instead of solving pragmatically