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Job Description
About Knya :
Knya is a funded, fast-growing D2C brand redefining healthcare apparel for modern professionals, backed by DSG Consumer Partners. We combine functionality, comfort, and aesthetics to serve a community that deserves more from their workwear. Our culture values ownership, experimentation, speed, and customer obsession.
Role Overview :
We're looking for a high-ownership, execution-first Lead in Technology to own and integrate the entire tech ecosystem powering Knya's omnichannel growth. Today, our ERP, CRM, Shopify stack, consumer app, and POS systems operate independently. This role is critical in stitching these systems together to improve retention, loyalty, customer experience, and operational efficiency across online and offline channels.
Key Responsibilities :
- Build a unified technology ecosystem connecting stores, website, app, CRM, ERP, and POS
- Create seamless customer journeys across online and offline channels
- Lead ERP evaluation, selection, implementation, and rollout
- Build and scale POS infrastructure across 25+ retail stores
- Own the customer data and engagement layer across all touchpoints
- Identify and implement AI-powered tools and automations across operations, customer experience, and internal workflows
Skills
CRMCustomer ExperienceCustomer ServiceECommerceOperationsOperational EfficiencyIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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