L1 Linux/Support Engineer

: L1 Linux/Support Engineer
Position: L1 Linux/Support Engineer
Job Summary
We are seeking a skilled and motivated L1 Linux/Support Engine to provide technical support for our cloud-based infrastructure. As an L1 engineer, you will be responsible for handling first-level support tasks, including monitoring, troubleshooting, and resolving technical issues. You will work closely with higher-level support engineers and system administrators to ensure the stability and efficiency of our systems.
Key Responsibilities

• Monitor and respond to system alerts, incidents, and requests in a timely manner.
• Troubleshoot and resolve basic technical issues related to Linux servers, cloud services, and network connectivity.
• Assist in configuring and maintaining cloud services, including Kubernetes Engine, Cloud Storage, and Networking.
• Perform basic system administration tasks, such as managing users, permissions, and file systems in Linux.
• Escalate complex issues to higher-level support when necessary, following established escalation protocols.
• Ensure all support requests are properly documented, tracked, and closed in the ticketing system.
• Follow and build standard operating procedures (SOPs) to ensure compliance and efficiency in managing infrastructure.
• Communicate clearly with internal teams, customers, and third-party vendors to provide updates and resolutions.
• Participate in on-call rotations to provide 24/7 support coverage when required.
  

Required Skills And Qualifications

• Basic knowledge of Linux systems (e.g., Red Hat, Ubuntu, CentOS) and experience with command-line tools.
• Familiarity with Cloud Platforms (GCP, AWS, OCI, Azure, etc) services and basic cloud computing concepts.
• Understanding of networking fundamentals (DNS, TCP/IP, firewalls, VPNs).
• Understanding of Event driven architecture.
• Retail /E-commerce domain exp mandatory.

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• Experience with ticketing systems (e.g., Jira, ServiceNow) and IT support processes.
• Good problem-solving skills and ability to diagnose technical issues.
• Strong communication skills in both English and Spanish (verbal and written).
• Willingness to work in a shift-based/on-call support environment.
  

Preferred Qualifications

• Certification in Linux (LPIC-1, RHCSA) or Cloud Certification (GCP, AWS, OCI, Azure, etc) is a plus.
• Experience with automation tools like Bash, Python, or other scripting languages.
• Familiarity with DevOps tools (e.g., Ansible, Jenkins) is an advantage.
• Experience with Observability platforms (e.g. Dynatrace, AppDynamics, NewRelic, etc).
• Experience with MuleSoft