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Job Description
What are we looking for
The purpose of the role is to take care of core 2 and core 3 maintenance and modernization customers by phone and ensure that we respond to their requirements and contact them proactively. He/ She spends most of the time building new relationships and selling maintenance contracts and related digital services outside current customer base
What will you be doing
Customer relationship management
- Proactively develops and creates customer relationships in his/her area of responsibility
- Is accountable for developing KONE position in his/her customer base or market area
- Creates and communicates leads and sales opportunities for entire KONE sales team (e.g. cross-selling)
- Ensures customer satisfaction and solves complaints with the rest of KONE team
- Documents the customer and contact information, maintains customer data
- Proactively generates opportunities from outside current customer base,
- Handles RFQs
- Is accountable for leads, opportunities, orders and contracts to meet the sales budget and pricing targets
- Is accountable for finding customer needs and that KONEs solution matches with the needs
- Is responsible for pricing using the approved tendering tools, and for optimizing prices and discounts within his/her authority
- Validates that the contents of the contract are in line with the negotiation process outcome
- Maintains full information of opportunities, tasks and visits (sales funnel management)
- Responsible for timely and accurate reporting in CRM
- Responsible for gathering relevant information about market and competitors from the field
- Supports the finance function in money collection.
- Drives execution of her/his individual sales plan
- Career progression opportunities within a global organisation
- Total reward elements that engage and motivate our employees and help us make KONE a great place to work
- Comprehensive learning and development programs covering a wide range of professional skills
Skills
SalesCustomer Relationship ManagementCustomer RelationshipsCustomer SatisfactionSales TeamIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
KONE careers offer the chance to join a global leader in the elevator and escalator industry, renowned for its innovative solutions that make cities better places to live. With a commitment to improving the flow of urban life, KONE emphasizes sustainability, safety, and efficiency in all its products and services. Embarking on a career with KONE means being part of a team dedicated to excellence, innovation, and the development of cutting-edge technology in mobility solutions. KONE provides a dynamic and inclusive work environment where every employee is valued and given opportunities for professional growth and development. By joining KONE, you contribute to a future where urban environments are intelligent, connected, and designed to bring people together. KONE careers are not just about elevating buildings; they're about elevating life itself.
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