Presales Solutions Consultant

Konnect Insights, a leading SaaS platform, is on a mission to redefine the landscape of Customer Experience. We empower businesses to unlock the full potential of their online presence through cutting-edge technology and actionable insights.

Konnect Insights is a unified customer experience management platform that offers an all in one solution for Social Listening + Community Engagement (with advanced workflows) + Social CRM + Social Analytics + Social Publishing + Surveys + Dashboards / BI Tools + Crisis Management. Powered by App Marketplace Konnect Insights offers very deep integrations with CRMs, Contact Centres, chatbots, marketing automation and collaboration tools. As we continue to grow, were seeking a dynamic and skilled Solutions Consultant to join our innovative team.

Role Overview: As a Solutions Consultant at Konnect Insights, you will play a pivotal role in bridging the gap between our technology and the unique needs of our clients. Youll be the expert who understands our clients business challenges and collaborates with them to tailor our solutions for optimal impact.

Responsibilities:

Client Engagement:

• Engage with clients to understand their business objectives and challenges.
• Build strong, trust-based relationships with key stakeholders.

Solution Customization:

• Collaborate with the product and development teams to customize solutions based on client requirements.
• Ensure seamless integration and deployment of our SaaS platform.

Product Demos and Training:

• Conduct product demonstrations showcasing the capabilities and value proposition of Konnect Insights.
• Provide training sessions to clients for effective platform utilization.

Needs Analysis:

• Conduct needs analysis to identify opportunities for upselling and cross-selling additional services.
• Proactively address client concerns and provide effective solutions.

Documentation:

• Create comprehensive documentation for client-specific configurations and customizations.

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• Maintain accurate records of client interactions and requirements.

Requirements:

• Proven experience in a client-facing role, preferably as a Solutions Consultant or in a similar capacity within the SaaS industry.
• Strong communication and presentation skills.
• Ability to translate client needs into technical requirements.

Qualifications:

• Bachelors degree in Business, Marketing, or a related field.
• Proficiency in using and presenting SaaS platforms.
• Familiarity with social media analytics tools and technologies.