Senior Application Support Engineer

• Senior Application Support Engineer
• Company: Korn Ferry
• Job Location: Navi Mumbai, Maharashtra, India
• Employment Type: Full-time
• Experience Required: 4 - 8 years
• Senior Application Support Engineer (Night Shift) (Application Support + Developer role)
• Minimum 4+ Years of Experience in (Java Application Support + Java Developer role)
• 70% Java Application Support role and 30% Java Developer Role.
• Location - Airoli, Navi Mumbai
• Shift - Night
• Kindly share your Resume, Current and Expected CTC, and Notice period - hidden_email

Provides hands-on technical support for the Laboratory Grading System, ensuring application stability through proactive monitoring, incident resolution, troubleshooting, and collaboration with development, infrastructure, and database teams.

Role Summary

Responsible for providing production support for Java-based enterprise applications, ensuring application stability, performance, and availability through proactive monitoring, troubleshooting, and incident resolution.

• Key Responsibilities
• Monitor application health, performance, and production incidents.
• Troubleshoot Java applications, APIs, integrations, logs, and system issues.
• Perform SQL queries and Oracle database troubleshooting.
• Support applications hosted on Linux environments.
• Conduct incident triage, RCA, and resolve issues within defined SLAs.
• Support application releases, deployments, upgrades, and post-deployment validation.
• Collaborate with Development, Database, Infrastructure, and Operations teams.
• Maintain technical documentation and identify opportunities for monitoring and automation improvements.
• Key Skills
• Java Application/Production Support
• Java troubleshooting and debuggingSQL & Oracle Database
• LinuxAPIs & Integrations
• Application Monitoring & Log Analysis
• Incident Management & RCAITIL / Production Support processes
• Experience & Education
• 48 years of Application Support / Production Support experience.
• Bachelors degree in computer science or equivalent experience.
• Experience supporting multi-tier Java enterprise applications.
• Certifications in Oracle/SQL, Cloud, ITIL, DevOps, Splunk/Kubernetes/Terraform, or AI/ML are preferred. .