RCU Process Manager-HO & SUPPORT-Internal Control

• Process Support Visits to Branches for Process Adherence


• Surprise Vigilance Visits to Branches and doing a random check of critical items of branch banking processes


• Conducting SPARC – Sales Audits of Sales Teams


• Pre and Post Account opening sampling of data for RCU


• Manage Team & Agencies to drive field level Initiatives, activities & Investigations


• Follow ups on the Unusual Events to ensure timely closure


• Support for counterfeit note reporting to authorities


• Ensure Fraud benchmarks are achieved with a view to minimize fraud numbers and plug in controls for product/ process lapses identified through proactive & hind-sighting measures.


• Understanding emerging fraud patterns from a strategic perspective and thereby guide the teams to develop effective controls, systems & processes.


• Liaison with legal & other govt. enforcement agencies

The measurable will be –

• Branch Audit Ratings


• Effectiveness of control in the branches in terms of tracking control items


• Critical findings in the vigilance visits


• Number of Unusual Events coming out of the branches and their closures


• Number of STRs coming out of the branches.