Sky Branch - RM-Sky Channel-Branch Omni

Job Role: Team Leader

• . Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio.
• . Collaborating with fulfilment teams to ensure best in class conversion ratios.
• . Ensure availability of trained manpower to maintain production at 100% capacity.
• . Meet cost to income ratios as determined by Score card.
• . Adherence to Standards of Performance.
• . Meeting Customer Satisfaction index as measured through NPS surveys.
• Job Requirements:
• . Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees.
• . People management skill essential.
• . Experience in working in a tele-sales or relationship management in BFSI preferred.
• . Certified in AMFI/IRDA.
• . Good listening skills and strong communication abilities.
• . Team Player.