IT Support Engineer / Desktop Support Engineer

Qualification: Graduation

Experience: Minimum 3 Years

Location: Makarba -Ahmedabad

Open Position: 2

Position: IT Support Engineer / Desktop Support Engineer

Location: Makarba -Ahmedabad

Experience: 1–3 Years

Industry: IT Support / Financial Services / Broking

Shift Time: Rotational

1st Shift 5:00 am to 2:00 PM

2nd Shift 3:00 PM to 12:00

• Attend to all technical issues raised by staff on an immediate basis and ensure timely resolution.
• Respond effectively and promptly to user problems across multiple branches.
• Assign and allocate hardware or software as required, with senior approval.
• Provide end-to-end operational support for systems, hardware, software, and other IT infrastructure.
• Investigate and troubleshoot issues related to IT infrastructure using telephone, email, or remote support tools.
• Install Windows 11, Server OS, and Linux systems on desktops/laptops and manage device allocation for employees.
• Maintain and update operational, configuration, and procedural documentation.
• Perform regular system updates, upgrades, and patch management.
• Install, configure, and troubleshoot new and existing software applications.
• Install and configure hardware, drivers, and peripherals on end-user computers/laptops.
• Manage frequent user relocations or workstation movements as per business needs.
• Handle and support multiple third-party tokens/applications such as Tally, TDS, CDSL, Odin, Money Maker, Greek, etc.
• Ensure all computers and laptops have updated OS security patches and Windows updates.
• Maintain Endpoint Security Antivirus and ensure all systems are updated with the latest virus definitions.
• Create, manage, and resolve support tickets within agreed SLA timelines.
• Maintain strong verbal and written communication skills.
• Stay self-motivated and proactive toward responsibilities.
• Perform end-user data backup and restoration.
• Maintain and administer endpoint security clients on all desktops and laptops.
• Maintain proper documentation of day-to-day activities.
• Prepare MIS reports and update seniors on daily tasks.
• Ensure proper documentation of IT processes and submit detailed daily/weekly reports.
• Troubleshoot LAN/Wi-Fi/ network issues.
• Provide support for CCTV camera installation, configuration, NVR setup, and maintenance.
• Manage the onboarding and offboarding process for laptops and desktops, including setup, configuration, and retrieval.
• Manage IT asset inventory and asset lifecycle (allocation, movement, disposal).

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