L'Oreal - Program Manager - O O Technology

Job Objective & Mission
A strategic role at the heart of our Beauty Tech evolution. Your mission is to architect and execute high-impact programs that drive business value and operational excellence to create a seamless, future-ready consumer & customer experience across our Online + Offline channels.
- Lead Strategic O+O Programs: You will own the end-to-end lifecycle of critical transformation programs, from strategic planning and roadmap definition to execution and value realization/adoption, ensuring alignment with our global business ambitions.
- Drive Operational Excellence Initiatives: You will spearhead programs aimed at transforming our support ecosystem, re-engineering processes, and building scalable frameworks to deliver world-class operational performance and efficiency.
- Enhance System Stability and Resilience: You will lead initiatives to proactively identify underlying system instabilities by analysing performance trends, and then drive cross-functional projects to deploy permanent, high-impact solutions.
- Champion Strategic Partnerships: You will master stakeholder engagement by building strong, collaborative relationships with technical teams, business leaders, and external partners to ensure program success and drive a unified vision for O+O excellence.

The role will demonstrate competencies across the following areas:

- Ensuring alignment of Technology strategy, vision, and portfolios with business objectives across business divisions
- Manage and oversee the O+O Technology portfolio, drive effective adoption while coordinating with zone/global teams or technology vendors
- Works closely with business teams, providing technology insights and capabilities to support business decisions
- Builds consensus among a diverse group of business process stakeholders. Facilitates a resolution to the challenges that arise from processes that span many functional areas of a company.
- Partners with internal colleagues to ensure they have the appropriate information and knowledge at hand to be successful; works with Enterprise Architects to ensure overall capability governance.
- Governing and mentoring support teams, re-engineering their workflows to significantly improve support health KPIs and drastically reduce ticket hops between support teams.
- Establishing robust incident management and problem management processes, ensuring 100% timely stakeholder communication during crises and driving a reduction in recurring incidents through in-depth Root Cause Analysis.
- Stays current with developments in new market trends and innovations in technology and the leadership of enterprise IT in areas of B2B, B2C, B2B2B and B2B2C.
- Manages the selection, acquisition and contractual agreements for Technology services or products and builds strategic partnerships with key vendors.
- Identifies and builds relevant Business and Technology KPI's to define success and implements operational procedures to achieve set targets.

Looking to get Placed? Try our Placement Guarantee Plan

Get Hired

Profile, Skills & Experience
We are seeking a visionary leader with a strong strategic mindset and a proven ability to drive large-scale transformation programs in a complex, fast-paced environment. You are a great match if you have:
- A solid background in leading strategic business and technology programs, particularly within the digital, commercial, retail, or e-commerce space. Experience and understanding of FMCG industry would be an added advantage.
- A holistic understanding of the technology landscape, including system design, integrations, and performance, which you will use to foresee challenges and drive effective solutions within complex programs
- Expertise in Stakeholder Management, with an exceptional ability to influence and align diverse teams and senior leaders toward a common goal.
- Strong business acumen and analytical skills to understand industry trends, interpret complex data, and translate insights into impactful strategic initiatives.
- A results-oriented leadership style with a passion for continuous improvement and a track record of enhancing operational performance through strategic programs.
- Operational Excellence: A mindset geared towards continuous improvement, with experience in enhancing efficiency and performance.
- Familiarity with technology delivery frameworks and tools such as ServiceNow or JIRA is beneficial.
- 8-10 years of total experience.