Account Manager

Responsibilities

• Every day is dynamic, fast-paced, and full of opportunities to make an impact:
• Morning huddle to align goals with your pod.
• Strategic calls with enterprise clients to drive engagement.
• Deep dive into client metrics to identify new value opportunities.
• Syncs with product, sales, and CS to resolve blockers and deliver exceptional service.
• Time for learning, mentorship, and driving innovation in client strategies.
• Wrap with a performance review and prep for a stronger tomorrow.

• Identify and close upsell/cross-sell opportunities.
• Drive account renewals, expansions, and product adoption.
• Focus on managing and growing Enterprise Accounts with significant revenue potential and intricate stakeholder relationships.

• Track and report account performance regularly.
• Collaborate with internal teams (Sales, CS, Product) to unlock value.
• Resolve blockers and challenges without waiting to be asked.

• 4-7 years of experience in Account Management within SaaS or enterprise technology.

• Proven success in managing large and complex accounts, including C-level stakeholder engagement.
• Strong relationship-building skills combined with commercial acumen.
• Proficiency in CRM tools (e. g., HubSpot, Salesforce) and Excel for account planning.

• Knowledge of DevOps, QA tools, or cloud infrastructure is a plus.

• Own key accounts and be their go-to point of contact.
• Deep dive into usage patterns, feedback loops, and business needs.
• Deliver insights that help clients scale smarter.

This job was posted by Mehak Monga from LambdaTest.