TestMu AI - Technical Account Manager

• Technical Account Manager (TAM).
• Noida | Full-time | Experience: 5+ years.
• THE MISSION.

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• We aren't automating scripts we're deprecating the era of manual-heavy testing entirely.
• TestMu AI is building the world's first AI-native platform where Agentic Intelligence autonomously plans, authors, and self-heals the entire Quality Engineering lifecycle.
• The name "TestMu" comes from our community conference.
• Our users and team aren't an audience-they're the heartbeat of what we build.
• We believe AI augments human potential.
• It doesn't replace it.
• You will be the bridge between our cutting-edge AI technology and customer success, ensuring global enterprises revolutionize their QE lifecycle through agentic intelligence.

THE PILLARS OF IMPACT:

Strategic Alignment & Partnership (50%):

• Translate pre-sales visions into actionable technical success plans that deliver measurable business outcomes.
• Own a dedicated book of business focused on maximizing platform adoption and ensuring high retention rates.
• Map customer adoption roadmaps to keep enterprise partners ahead of the curve in agentic intelligence.

Technical Subject Matter Expertise (30%):

• Become a power user of the TestMu AI platform to guide customers through complex use cases and AI-native best practices.
• Deconstruct technical problems to provide optimized solutions that showcase a clear Return on Investment (ROI).
• Act as a technical consultant for full-stack AI agents, real-device execution, and self-learning optimization.

Portfolio & Growth Management (20%):

• Identify and drive growth opportunities within existing enterprise accounts through proactive relationship management.
• Lead project management efforts to keep long-term deployment objectives and customer milestones on track.
• Partner with product and leadership teams to amplify the voice of the customer in our development cycle.

What Ai Gives You:

• ToolHow you'll use it in this roleTestMu AI PlatformTo demonstrate and drive the transition from manual testing to AI-native QE.
• Product Analytics AITo identify adoption gaps and generate data-driven ROI reports for executives.

THE BAR:

• SignalWhat they must proveEnterprise DepthProven track record of managing global enterprise accounts and navigating complex stakeholder maps.
• Technical LeanAbility to present complex AI and technical concepts to both engineers and C-level executives.
• Execution MasteryDemonstrated success in driving retention and identifiable growth within a technical portfolio.
• Extreme OwnershipA self-starter mindset that treats customer business outcomes as their personal responsibility.

• THE INTERVIEW LOOP:
• SCREENING FOR THE TOP 1%.
• RoundWhat happensRound I: VP of Customer SuccessStrategy session focused on portfolio health, retention methodology, and stakeholder navigation.
• Round II: VP Customer Engineering Deep dive into your ability to solve complex technical QE challenges and showcase product ROI.
• Final Round: COO & Head Decision Make rStrategic vision match focused on the future of agentic intelligence and operational alignment.