Senior Business Analyst -Product HCM

Hiring: Senior Business Analyst – Product HCM

Location: Dubai

Duration: 1 Year + Extension

We are looking for a Mid-Level Support Product Owner to manage requests and live operations for Salesforce Products.

Required Skills & Experience:

• 3–5 years of experience in product management or support roles, with a focus on Salesforce products

• Experience in product management with a focus on live product operations and support within a large and complex organization

• Proven experience on Salesforce products: Sales Cloud, Service Cloud, Marketing Cloud, Data Cloud

• Background in software engineering with hands-on experience in managing and supporting live digital assets

• Proficiency in Agile methodologies and tools such as Scrum, Kanban and Jira

• Experience with incident management and resolution processes

• Experience with

• Experience managing and prioritizing support requests and live-issue backlogs

• Strong stakeholder communication and issue-resolution coordination

• Strong technical background with the ability to understand and troubleshoot complex issues

• Bachelor's degree in Computer Science, Software Engineering, or a related field

• Salesforce Administrator Certification

• Product Management or ITIL certification is a plus

Interested candidates can share their updated CV via mail [HIDDEN TEXT]