People & Culture Lead

Mission Brief: Lead the Transformation of Lenskarts People Organization

This is a high-impact leadership role focused on building and operationalizing a world-class, AI-first People Platform for Lenskart. You will be the architect responsible for transforming how Lenskart manages its most valuable asset its tens of thousands of employees across retail and corporate functions moving us from static HR processes and annual review cycles to a real-time, data-driven organization and talent engine.

Your mission is to bridge the gap between cutting-edge people technology and Lenskarts next decade of hypergrowth. You will define and deliver the system that ensures we have the right talent, in the right role, at the right moment across a 3000+ store retail network and a fast-scaling technology organization spanning India, Southeast Asia, the Middle East, and Japan maximizing organizational performance and employee experience globally.

Core Mandate: Platform Development & Organizational Transformation

1 Internal People Platform Creation (The Builders Focus)

• Platform Visionary: Own the strategic vision, architecture, and deployment of Lenskarts proprietary AI/ML-based people platform (the Organization Decision Engine). This includes key modules for predictive attrition sensing, dynamic workforce planning, real-time span-of-control optimization, and system-driven succession signals.
• Technical Partnership: Act as the primary business lead, translating complex organizational and talent requirements into actionable technical specifications for Data Science, People Analytics, and Engineering teams.
• Systems Design Ownership: Lead the design and configuration of all core people-decisioning algorithms and logic, ensuring they maximize retention and internal mobility while intelligently navigating the very different dynamics of a frontline-retail workforce and a fast-scaling corporate/tech organization.

• P&L Impact: Directly influence workforce cost performance by minimizing attrition-driven hiring costs and maximizing productivity and capability across our extensive network of stores and corporate functions.
• Capability Excellence: Implement and manage advanced models to continuously improve leadership-pipeline strength and capability coverage across thousands of roles, driving measurable improvements in succession readiness and organizational resilience.
• Strategic Workforce Planning: Define the logic and processes for transitioning reactive headcount requests into strategic workforce planning, ensuring system-generated hiring signals and organization design decisions are dynamically linked to real-time business performance and financial goals.

3 Cross-Functional Leadership & Adoption

• Change Agent: Lead the cultural and technical adoption of the new platform across the organization (Retail Operations, Merchandising, Technology, Finance). Challenge the status quo and enforce a data-driven, people-decision-making culture.
• New Market Integration: Design the systems capabilities to seamlessly integrate new market entries and manage the full employee lifecycle across geographies, ensuring rapid scaling and minimal disruption as Lenskart expands into new countries.

The Essentials

• Experience: 15+ years of progressive leadership experience in HR, Organization Design, or People Analytics, with a strong track record of defining, building, or significantly revamping a core people or workforce platform (internal or external), ideally across multi-country, frontline-heavy organizations.
• Technical Acumen: Proven experience as a business lead for enterprise HR/people analytics solutions, with a deep, practical understanding of workforce forecasting, organization network analysis, and machine learning applications in attrition and capability planning.

Education: Bachelors or Masters degree in Human Resources, Organizational Psychology, Business, or a highly quantitative field.

The Mindset

Systems & Product Thinking: You possess the intellectual curiosity and technical capability to define the architecture of a global people-operating system. You see the people function as a product that requires continuous development and optimization — not a set of static policies.

Analytical Rigor & Speed: You thrive on organizational complexity, transforming ambiguity — competing markets, cultures, and business units — into clear, scalable, and commercially sound people solutions at the pace of a high-growth company.

Transformational Leadership: You are a compelling communicator capable of driving strategic change, securing organizational alignment from the Founder-CEO down to frontline store managers, and mentoring a team of high-performing HR business partners and people-analytics talent.