Customer Service Specialist - Sales & Warranty

Creating passion: your responsibilities
Roles & Responsibilities:

• Maintain and validate master data, article codes, spare part kits, parts lists, price lists, and backorder
  

information in ERP systems.

• Manage spare-parts enquiries, prepare quotations, and process orders in the ERP system, coordinate stock
  

availability, lead times, shipment, and delivery follow-ups.

• Support end-to-end commercial administration of service jobs, including quotation and approval processing,
  

service order management, validation of labour and parts consumption, and billing readiness.

• Administer warranty claims by handling claim registration, policy checks, coordination with Quality and
  

Service teams, and managing replacement/return workflows and credit note issuance.

• Respond to customer service commercial queries related to pricing, freight or express charges, documentation,
  

and invoice clarifications.

• Maintain accurate documentation, trackers, and KPI reports while ensuring adherence to internal processes
  

and compliance standards.
Contributing your strengths: your qualifications
Qualification and Education Requirements:

• Bachelors degree (Commerce/Business/Supply Chain or similar).
  

Experience:

• More than 5 years experience in Customer Service Admin / After Sales Operations / Order Management (industrial preferred).
  

Preferred Skills / Special Skills:

• Working knowledge of ERP (BaaN IV, SAP) and MS Excel.
• Strong communication & follow-up discipline.
• Accuracy and attention to detail.
• Analytical and solution-oriented thinking.
• Ability to work with cross-functional teams.
  

Have we awoken your interest Then we look forward to receiving your online application. If you have any questions, please contact Shweta Chakrawarti.
One Passion. Many Opportunities.
The Company
Liebherr CMCtec India Private Limited in Pune (India) was established in 2008 and started its manufacturing plant in its own facility on Pune Solapur Highway in 2012. The company is responsible for the production of tower cranes and drives.
Location
Liebherr CMCtec India Private Limited
Sai Radhe, 6th Floor, Behind Hotel Sheraton Grand, Raja Bahadur Mill Road, Pune, 411001
411001 Pune
India (IN)
Contact
Shweta Chakrawarti
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