Telesales Executive

• Position: Online Tele Sales Associate
• Qualifications: Bachelors or Masters degree in Marketing, Business
• Administration, or a related field.
• Industry: Gems & Jewelry (preferable) /Retail /Services
• Key Responsibilities:
• • Manage incoming leads from online platforms, social media, and company
• website, ensuring timely follow-ups and conversions.
• • Handle customer inquiries through chat, email, calls, and WhatsApp with a
• consultative sales approach.
• • Understand customer requirements and provide personalized jewelry
• recommendations.
• • Share product details, pricing, and offers with potential clients, ensuring
• complete clarity.
• • Work closely with the marketing team to provide insights on customer
• preferences and lead quality.

• Achieve and exceed monthly/quarterly sales conversion targets.
• Assist with after-sales support, including order tracking, payment coordination,

• and addressing customer concerns.
• • Stay updated with jewelry trends, collections, and industry insights to pitch
• effectively.
• Key Skills & Competencies:
• • Proven sales conversion skills with at least 2+ years in online sales/customer
• acquisition (jewelry industry preferred).

• Excellent communication skills (English & Hindi; regional language is a plus).
• Strong negotiation, persuasion, and problem-solving abilities.
• Ability to multitask and manage multiple leads/customers simultaneously.
• Customer-first attitude with a focus on building trust and long-term relations.

Qualifications

• Bachelors degree in Business, Marketing, or related field preferred.
• Minimum 2 years experience in online sales (jewelry, luxury, or e-commerce

industry preferred).