Account Partner - GCC Sales - IT

About the job:

Need 12+ years of total experience.

Key Responsibilities:

• Own a portfolio of GCC Accounts in an assigned sector (BFSI / Consumer / Health / EMR / Tech & Comms) that already run a GCC in India.
• Farm and grow these accounts - identify scope expansion, capability uplift, transformation and managed-services opportunities within the client's GCC.
• Work closely with Global Account Executives and SMU teams to co-shape and position GCC opportunities.
• Build relationships with client GCC heads and functional leaders.
• Co-create solutions with the GCC Solutions & Offerings team and the GBLs; manage pursuits to close.
• Maintain account plans, pipeline and forecast for the assigned portfolio.

How we measure this role - KPIs:

• Brownfield revenue growth & OB from assigned accounts vs. target.
• Account penetration / share-of-wallet growth.
• Expansion opportunities shaped and won.
• Pipeline coverage for the portfolio.
• Joint-pursuit win rate with Global AEs.
• CSAT and NPS.

Experience Required:

• 12 - 18 years in account management / farming in IT/BPM services, with sector domain knowledge and experience operating in a matrixed account model.

Core Competencies:

• Account farming.
• Sector domain expertise.
• Cross-team collaboration.
• Relationship management.
• Opportunity shaping.
• Commercial acumen.