Renewal Account Manager

Why LSP44

LSP44 is the AI-native agent and API infrastructure company for logistics service providers - the 3PLs, freight forwarders, and brokers who move the worlds freight. Built on more than a decade of the largest logistics data graph and carrier network on Earth (280,000+ carriers, 1.5 billion shipments, 706 million carrier events processed daily), LSP44 gives LSPs the AI agents, carrier infrastructure, and developer capabilities to embed intelligence directly into their own products and workflows. 

LSP44 isnt a startup chasing a market - its the original infrastructure project44 built starting in 2014, and nine of the worlds ten largest logistics service providers already run on it. LSP44 launched profitable on day one, with its own sales, engineering, and product leadership, and a mandate to move at the speed of the LSPs it serves. 

If you want to build technology that ships in days instead of quarters, that LSPs embed directly into how they operate, and thats grounded in more data and context than anyone else in the category - we should talk. 

AI at LSP44

Every LSP44 team member is expected to be an intelligent, hands-on user of AI - and for Product, that bar is even higher: the products youre defining are AI agents. We dont expect everyone to be a data scientist, but we do expect everyone to identify where AI adds value, direct it effectively, evaluate its outputs critically, and govern it responsibly, in your own workflow and in the products you build. 

Position Overview:

We are looking for a proactive and customer-focused Renewal Account Manager to join our team. This role is critical in ensuring customer retention and satisfaction by managing contract renewals, addressing client needs, and identifying opportunities for upselling and cross-selling.

Key Responsibilities:

1. Contract Renewals
   • Manage and oversee the renewal process for customer contracts, ensuring timely execution.
   • Proactively communicate with clients about upcoming contract expirations and renewal options.
2. Customer Retention
   • Focus on maintaining and improving customer relationships to ensure satisfaction and loyalty.
   • Address customer concerns, identify risks of churn, and take action to mitigate them.
3. Upselling & Cross-Selling
   • Identify opportunities to offer additional products, features, or services that align with customer needs.
   • Collaborate with sales or product teams to tailor upsell/cross-sell proposals.
4. Collaboration with Teams
   • Partner with customer success, sales, and product teams to ensure a seamless customer experience.
   • Align renewal strategies with overall customer account plans.
   • Work closely with the marketing and field sales teams to align strategies and share insights.
5. Data Management & Reporting
   • Maintain accurate records of customer interactions, contract details, and renewal statuses in CRM systems.
   • Provide regular reports on renewal performance metrics, such as retention rates and revenue.
6. Strategic Planning
   • Analyze customer trends and behavior to forecast renewals and identify areas for improvement.
   • Develop and execute strategies to achieve retention and revenue growth goals.
7. Customer Advocacy: Work closely with customer success and support teams to address and resolve client concerns, ensuring a seamless renewal process
8. Lead Generation: Identify and qualify potential customers through inbound leads from Marketing

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9. Relationship Building: Establish strong relationships with clients by understanding their needs and providing tailored solutions.

Qualifications:

• Education: Bachelors degree in Business, Marketing, or a related field (preferred).
• Experience:
• 2–5 years of experience in account management, customer success, or a similar role.
• Proven track record of meeting or exceeding renewal or retention goals.

Skills:

• Strong negotiation and conflict-resolution skills.
• Indepth knowledge of SaaS business.
• Excellent communication and interpersonal abilities.
• Proficiency with CRM tools like Salesforce, HubSpot, or similar platforms.
• Analytical mindset with attention to detail and problem-solving skills.
• Ability to manage multiple accounts and priorities effectively.

Work from office ask: You are required to work from the Bengaluru office 5 days in a week.