Senior Specialist - Program & Project Management

Own the product vision and roadmap for AIenabled partner experiences across digital selfservice journeys

Identify define and prioritize capabilities that reduce friction across highvalue partner workflows and improve partner productivity

Translate partner pain points business priorities and operational needs into clear product requirements in close partnership with partnerfacing teams design engineering and leadership

• Partner with engineering to evaluate technical approaches assess feasibility and make pragmatic build decisions that balance speed quality scalability and user impact
• Define experiences that adapt to different partner types roles permissions and workflows while maintaining a simple consistent user experience
• Establish success metrics that measure partner adoption task completion workflow efficiency selfservice effectiveness and overall partner outcomes
• Define and manage a phased rollout strategy that validates value builds trust and incorporates partner feedback before scaling capabilities broadly
• Navigate crossfunctional dependencies across partner programs data platform capabilities AI governance and operational teams
• Champion partner trust and adoption through transparent AI behavior reliable product experiences clear enablement and thoughtful change management
• Qualifications
• Basic qualifications
• 9 years of product management experience including experience with platform portal marketplace workflow or selfservice products

Demonstrated experience delivering AIenabled or intelligent product experiences in production such as automation recommendations workflow optimization conversational interfaces or decisionsupport capabilities

Experience with channel partner or indirect selling processes is an advantage

Strong technical fluency with the ability to evaluate AI and automation approaches understand APIbased architectures and partner with engineering on feasibility tradeoffs and scalable implementation options

• Track record of defining product vision for ambiguous or greenfield initiatives and translating that vision into clear priorities phased roadmaps and measurable outcomes
• Excellent stakeholder management and communication skills across engineering design partner operations gotomarket teams and business leadership
• Preferred qualifications
• Experience with ServiceNow platform capabilities enterprise AI assistants workflow automation platforms or equivalent AIenabled enterprise solutions at scale
• Background in partnerfacing or channel productspartner portals PRM deal registration or partner selfservice
• Familiarity with RBAC multitenant data isolation and content governance in enterprise platforms
• Experience with intelligent UX patterns such as proactive recommendations contextual assistance guided workflows conversational experiences or workflow automation
• Understanding of partner ecosystems and how different partner types resellers ISVs system integrators managed service providers work

Bachelors degree in computer science a related technical field or equivalent practical experience