Assistant Guest Relations Manager

Role & responsibilities :-

• Responsible for the smooth functioning of all GR functions in the assigned store to enhance customer experience.
• Develop customer profiles (including wedding customers) by understanding customers requirements in order to showcase products that meet their needs.
• Responsible for maintaining regular and effective communication with the CRM & GR executives for analysing and improving Customer Service reviews based on Customer feedback.
• Organize and manage the Guest Relations department and staff; efficiently delegate responsibilities.
• Maintain attendance and movement register in the store.
• Conduct competitor study and be fully informed on the products provided by Malabar and its competitors to answer queries of customers.
• Ensure that the customers are supplied with refreshments and are properly attended by the GR team.