Assistant Guest Relations Manager

Preferred candidate profile:-

Location - Malabar Gold and Diamonds showroom , M G Road , Ernakulam.

Gender- Female.

Food and Accommodation provided

Role & responsibilities "

• Responsible for the smooth functioning of all GR functions in the assigned store to enhance customer experience.
• Develop customer profiles (including wedding customers) by understanding customers requirements in order to showcase products that meet their needs.
• Responsible for maintaining regular and effective communication with the CRM & GR executives for analysing and improving Customer Service reviews based on Customer feedback.
• Organize and manage the Guest Relations department and staff; efficiently delegate responsibilities.
• Maintain attendance and movement register in the store.
• Implement customer experience guidelines set by the retail leadership to provide a uniform Malabar experience to all customers.
• Greet customers upon entry to the store in order to engage with them to understand their requirements and direct them to the right person/section
• Respond to questions, needs and desires of guests, and follow up to ensure their requests have been met with satisfaction.