Service Head

Key Responsibilities:

• After Sales Management:
• Lead and oversee the after-sales service operations for Bauer Piling rigs,

Hydraulic Grabs & Trench Cutters in India.

• Responsible to maintain response & restoration time as per company guidelines.
• Ensure high-quality service delivery for hydraulic and mechanical systems

through troubleshooting, maintenance, and repair.

• Manage service teams, providing technical guidance and mentoring to enhance

their skills and service performance.

• Troubleshooting Expertise:
• Act as the technical expert in diagnosing and troubleshooting complex hydraulic

and mechanical issues.

• Demonstrate hands on experience in Trouble shooting.
• Collaborate with customers and internal teams to understand service

requirements and resolve technical problems in a timely manner.

• Process Improvement & Efficiency:
• Develop and implement strategies for continuous improvement in service

processes, reducing downtime and enhancing customer satisfaction.

• Ensure optimal maintenance and repair workflows for hydraulic and mechanical
  

systems, maximizing equipment uptime and reliability.

• Inventory Control & Spare Parts Management:
• Oversee the management of spare parts inventory, ensuring the availability of

critical components for repairs and maintenance.

• Implement efficient inventory control and Inventory planning measures to

minimize shortages or overstocking and streamline parts procurement processes.

• Import/Export Management:
• Ensure compliance with import/export regulations and handle documentation

related to parts and equipment shipments.

• Collaborate with suppliers, customs authorities, and logistics teams to manage

timely delivery and receive imported parts/equipment.

• Customer Relationship Management:
• Build and maintain strong relationships with customers to ensure satisfaction

and trust in after-sales services.

• Proactively address customer concerns and provide training and support on

product use and maintenance.

• Team Leadership and Development:
• Lead, motivate, and develop the service team, ensuring high performance and

adherence to service standards.

• Conduct performance reviews and provide ongoing training to improve team

capabilities in hydraulic and mechanical troubleshooting.

• Reporting & Analysis:
• Prepare and deliver regular reports on service performance, customer feedback,

inventory status, and operational metrics.

• Analyze service trends to identify recurring issues, areas for improvement, and

strategic service enhancements.

• Generate Service revenue and increase productivity
• Minimise downtime.
• Interact with Techno Commercial part with Germans on regular basis

Qualifications and Experience:

• Education:
• Bachelors degree in mechanical engineering, Electrical Engineering or relevant

education in related field. Additional certifications or experience in

hydraulic/mechanical systems or service management would be an advantage.

• Experience:
• Minimum 10-15 years of experience in after-sales service with a focus on

hydraulic and mechanical systems in the Construction, Mining, and Foundation

equipment segments.