Desktop Support Technician

• Position: Desktop Support Technician
• Location: Lulu Cyber Tower 2, Infopark, Kochi
• Experience: 1-2 Year
• Qualification: BCA/ B.Sc
• IT certifications like CCNA, RHCE will be an added advantage

Responsibilities

• Responsible for diagnosing & resolving hardware, software & end users problems. Acting as the first point of contact for all IT & technical queries.
• Developing the infrastructure and systems to meet the companys needs.
• Working within a TCP/IP network environment, including DHCP, DNS and Ethernet.
• Involved in the rollout of software updates and patches.
• Investigate specialist and complex IT support issues.
• Communicating with third party technical specialists.
• Working knowledge of Remote Working / Mobile Computing Configuring and managing backup restore procedures.
• Maintaining a wide range of computer hardware and software programs.
• Provide secondary support for LAN administration Maintaining Avaya (IP phone), sap and Microsoft Office for retail support, active directory users server backups & evaluating new software & security risks