Information Technology Support Specialist

: FMS L1 Support

• Working experience of IT Support –desktop, laptop setup, MS Office installation troubleshooting etc.
• Knowledge of windows server, active directory, MS Office application as well as TCP/IP, DNS and DHCP is desired.
• Knowledge of system upgrades and patches, Antivirus updates/issues ,resolving any software issues.
• Good IT skills and knowledge of troubleshooting computer related issues both hardware and software, as well as desktop, laptop and mobile devices.
• Resolve end user IT incidents/requests raise by carrying out proper diagnosis/analysis.
• Basic Knowledge & troubleshooting basic network/LAN/WAN/Internet connectivity for systems.
• Knowledge of collaboration systems – Audio-Video system in meeting rooms, Handling & supporting projectors for end users.
• Accurately record, update, and document incident & requests using the IT service desk system.
• Co-ordinate with Asset management team & for allocation & de-allocation of assets to end users.
• Previous work-related experience in a customer service-related role required.
• Good communication skills, both oral and written