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Job Description
- Role Brief:
- Owns the Braze practice — leading a team, managing senior client relationships, and driving scalable delivery across lifecycle, mobile-first, and omnichannel programs.
- Shift Timings : US Shift [8 pm to 5 am]
- Mode : Remote
- Roles and Responsibilities:
- ● Lead end-to-end Braze engagements from strategy and scoping to execution and reporting
- ● Manage a team of Braze specialists, CRM managers, and campaign operators
- ● Act as the senior client-facing owner for Braze accounts
- ● Establish scalable delivery processes and best practices for the Braze practice
- ● Analyse campaign and lifecycle performance to drive continuous improvement
- ● Support client growth, renewals, and solution discussions
- Technical and Functional Skills:
- ● 4 years in CRM / Lifecycle Marketing / Marketing Automation with hands on experience in Braze
- ● Braze Certification — mandatory
- ● Experience managing high-volume, always-on lifecycle programs
- ● Strong client leadership and stakeholder management skills
Skills
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