Sr. Manager - Marketing Operations (Marketo)

Sr. Manager - Marketing Operations - Marketo

Shift: Australian shift

Experience: 6+ years

Employment Type: Permanent

Role Overview

We are looking for a Practice Head - CRM / Campaign Management (Marketo) to lead and scale our Marketo practice. This is a senior leadership role responsible for end-to-end client ownership, team management, and delivery excellence across Marketo-driven CRM and campaign programs. You will manage a team of Marketo specialists and act as a strategic partner to clients, ensuring high-quality execution, measurable outcomes, and strong client relationships.

Key Responsibilities

• Own the complete client lifecycle: scoping, solutioning, planning, execution, deployment, and performance reporting
• Lead and scale the Marketo practice, including delivery quality, processes, and best practices
• Manage and mentor a team of Marketo Campaign Managers / MAP specialists
• Oversee campaign execution across email, journeys, automation, integrations, and reporting
• Collaborate with Content, Design, Email Production, and Analytics teams to deliver integrated programs
• Act as the primary client-facing lead for Marketo engagements
• Drive operational efficiency, timelines, and delivery SLAs
• Review campaign performance and provide actionable insights and optimization recommendations
• Support pre-sales discussions and solution scoping when required

Must-Have Skills & Experience

• 6+ years of experience in CRM / Email Marketing / Marketing Automation, preferably in an agency environment
• Strong hands-on and strategic experience with Marketo
• Marketo Certification (mandatory)
• Proven experience managing teams and multiple client accounts
• Strong understanding of campaign analytics, attribution, and reporting
• Excellent stakeholder and client management skills
• Ability to work in AU shift and flexibility to move across shifts if required