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Job Description
Supervisor - F&B
About Max Healthcare:
Max Healthcare Institute Limited (MHIL) is one of India's largest and most valued private hospital chains, with 22+ healthcare facilities spread across key metros and cities Pan India. With a workforce of 35,000+ professionals — including 5,000+ clinicians and 12,000+ nurses and paramedics — MHIL delivers high-quality, advanced healthcare services nationwide. The organization also operates Max@Home, a leading healthcare-at-home service available across multiple cities, and Max Lab, offering 2,700+ diagnostic tests across 50+ cities Pan India.
Role Overview:
The Assistant Manager / Team Leader - F&B is an essential operational leadership role reporting directly to the Department Head. The primary mandate of this position is to deliver, maintain, and sustain excellent Food & Beverage standards throughout the hospital unit. This role requires an agile hospitality professional who ensures all prepared food adheres strictly to required taste specifications and medical constraints, while guaranteeing timely service delivery to patients, clinical staff, and attendants alike. Operating as a floor anchor, the leader balances strict statutory health compliance with active vendor management to achieve targeted satisfaction ratings and cost-control metrics.
Key Roles and Responsibilities:
- Maintain a seamless, professional interface between hospital patients, physicians, culinary staff, vendors, and service user area heads to synchronize dietary needs with active healthcare plans.
- Establish and drive benchmarking practices, standard operating protocols, and premium service metrics across the entire hospital food and beverage footprint.
- Enforce absolute compliance with international food safety laws, hazard analyses (HACCP), local health and hygiene standards, and specific requirements from all licensing authorities.
- Structure and audit site-specific operational food contracts, ensuring daily service delivery strictly mirrors defined corporate standards, service level agreements, and fiscal expectations.
- Direct vendor development pipelines, tracking partner performance metrics to maintain supply chain consistency and raw-material quality.
- Oversee and optimize departmental resources to maintain strict fiscal discipline, ensuring annual expenditures remain within a (+/-) 5% variance of budgeted costs.
- Adhere to strict professional grooming codes, corporate punctuality standards, and established organizational policies at all times.
- Align all food operations with service quality processes, ecological waste controls, occupational safety guidelines, and the institution's overarching patient safety policy.
- Design, implement, and track rigorous departmental compliance logs, operational records, and inventory verification sheets on a regular basis.
- Conduct regular training programs for frontline teams regarding service delivery parameters, service recovery frameworks, and the deployment of new F&B machinery and kitchen products.
- Secure and scale consumer feedback targets, actively reviewing monthly evaluation metrics to maximize the volume of "Excellent" and "Satisfactory" ratings from patients and visitors.
Experience and Qualifications:
- Holds a minimum qualification of a university Graduate degree, preferably in Hotel Management, Hospitality, or a related service discipline.
- Possesses a minimum of 4 years of progressive, hands-on experience in high-volume food and beverage service delivery, hospitality management, or institutional catering operations.
- Demonstrates advanced technical proficiency in operational planning, kitchen infrastructure logistics, equipment handling, food safety standards (HACCP), and team training methodologies.
- Showcases elite behavioral competencies in problem-solving, rapid decision-making, staff deployment, and public relations (PR) management.
- Exhibits excellent interpersonal skills and an ability to drive interdepartmental liaison workflows across internal Business Heads, Department Heads, and institutional employees.
- Manages relationship touchpoints with external vendors, medical patients, and attendants confidently to preserve premium service delivery standards.
Skills
CompliancePRPublic RelationsSupply ChainLogisticsVendor ManagementAgileLeadershipTeamsIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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