Client Success Manager

Location: Sector 62, Noida, UP

Experience: 1-3 years

Working Days: 5 days

Work Mode: On-site

Key Responsibilities :

• Develop and maintain strong, long-term relationships with key clients.
• Act as the main point of contact for assigned accounts, handling all client

communications and needs.

• Understand customer requirements and business objectives to provide relevant

solutions and services.

• Coordinate with internal departments (sales, operations, finance, technical support)

to ensure smooth execution of client requests and deliverables.

• Monitor account performance, resolve issues, and ensure timely delivery of

products/services.

• Prepare regular reports on client activity, sales performance, and market trends.
• Identify opportunities to grow business within existing accounts and assist in

upselling or cross-selling efforts.

• Assist in the development and implementation of strategic account plans.
• Ensure high levels of customer satisfaction and retention.
• Handle client escalations professionally and ensure resolution.

Qualifications:

• Bachelors degree in Business Administration, Marketing, or related field.
• Proven experience in client relationship management or account handling (13 years preferred).
• Excellent communication and interpersonal skills.
• Strong organisational and problem-solving abilities.
• Customer-focused mindset with a proactive approach.
• Ability to work independently and as part of a team.
• Proficient in MS Office (Excel, Word, PowerPoint); CRM experience is a plus.

Key Competencies:

• Relationship Management
• Communication and Negotiation
• Strategic Thinking
• Time Management
• Sales and Customer Service
• Problem Solving

Working Conditions:

Full-time position

Office-based with occasional client visits

May require travel depending on account location